.wsite-phone {} Create your My Staysure account, or login here. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. I also contacted the help line and was sent a link to help me create an account but this still did not work. A good clear line, too, with no annoying background noise! We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. I dont know what Id have done without them. Bedford Road, Warm regards,Emma, Very pleasant and helpful staff. process took about 3 hours although the face to face interview was very short, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. (function($) { The first time started out fine then I was transferred . Was this review helpful? Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. A free inside look at company reviews and salaries posted anonymously by employees. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. Worked for this company and had a bereavement. A nice change from the hassled feeling I often feel when dealing with call centres. This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. I will only use them in the future. Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. Well always be on hand with guidance and support to help you get the results youre looking for. Dear Geoffrey Brooks,Thank you for your 5 star review. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The HR Team. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. I was really impressed how EASY and QUICK to claim and get the money back. - Sunday: 10am - 4pm. We hope this will continue to inform and provide insight to our employees on the decisions we make. This was done because they said I owed them holiday which they asked me to take as compassionate leave. Weve helped millions of people find a resolution. The calls are non stop , its very busy and mentally exhausting . Policy purchased, but I am not happy. You deserve to be treated better especially for what youre getting paid. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Policy came through as expected. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Also I was told inaccurate information about my first request. " Don't use Staysure Travel insurance- dreadful extremely poor customer service. _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; If you havent received your policy confirmation via email, please login to My Staysure and request a resend. I got an online quote and with no warning it increased in 1 minute by about 40. You can see if your question is answered in our FAQs below or you can contact us today. Find out how we combat fake reviews. When is a time you've been in a difficult situation and how did you solve it? #wsite-title {font-size:36px !important;} If youd prefer to speak to a member of the team on, please call us on: I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. Have a fantastic holiday. It goes against our guidelines to offer incentives for reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. My dads body was left in the hotel room for over 24 hours. They were no help at all. Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Britannia House, Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. The initial purchase was fine. In the 4 years I was there I hit some sort of bonus each month. I would like to reassure you that Staysure take all feedback about our products and services very seriously. display: block !important; left: 0 !important; Have a fantastic holiday. I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. Av. We also ensure all reviews are published without moderation. They subsequentialy told me to claim for myself. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. .fancybox-title {} Most of the time the customers were great and easy to get along with. or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team We use dedicated people and clever technology to safeguard our platform. Thanks for your feedback. It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. Staysure 7 Nov 2022 - Remote Customer Service Representative . I always use Staysure for holiday insurance. Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. It should be made more simple. Verification can help ensure real people write reviews about real companies. - Calling from outside the UK: 0044 1604 210 845 I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. } Have a fantastic holiday. Contact Staysure customer service Resolver can help you send your complaints to Staysure. function initCustomerAccountsModels() { The process took 1 week. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Very friendly, nice people to deal with. If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. I wasn't entirely happy with the service I got but I don't blame the staff for it. Dear David Clark,Thank you for your 5 star review. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); A company who has to bang on about diversity isnt a diverse company. Your agent was fine, but your system baffles me. _W.storeCurrency = "GBP"; .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. They were rude, there was no consideration, no bereavement line. We are investigating your comments and will contact you shortly. Simply go to the My Insurance section and choose which policy youd like to email to yourself. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Resolver is free. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Simple! - Sunday: 10am - 4pm. The Embassy were amazing. Staysure. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. If you need to cancel your policy please click here. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. Whenever you need us, our 24/7 claims team is here for you. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. The People Team. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. Warm regards,Siobhan. We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. 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Know your worth dont let money make you settle in a job who doesnt care about you. . I was trying to pay for a quote with them kept waiting for over a day to pay. So you can be confident that youve got the right cover, thats tailored just for you. Team leaders are always on hand if needed. Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. _W.storeName = null; 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. Despicable service from dishonourable people. Are you a company? We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. .wsite-menu a {font-size:14px !important;} After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. Your product is good, and well rated by others, so I gave you 3 stars. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. Staysure is a trading name of TICORP Limited. We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. Thank you for your feedback and sorry to read your comments. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. .wsite-button-inner {text-transform: none !important;} #wsite-content h2.wsite-product-title {} Replies to negative reviews in < 24 hours. .wsite-button-small .wsite-button-inner {font-size:13px !important;} So you can be confident that youve got the right cover, thats tailored just for you. They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} .wsite-footer blockquote {} var STYLE_PREFIX = 'wsite'; This was just batched in with any normal claim, just as if Id lost my purse. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. com_currentSite = "952359298347476581"; #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. My mum had a fall abroad and broke her neck. Anyone can write a Trustpilot review. '', There are also plenty of opportunities to develop into other area and for promotion. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. - Calling from within the UK: 0333 014 4512 I hope my friend who recommended me gets her 10 bonus !!! Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. No progression here unless your good friends with the senior management. Full-time, Part-time . Based on 1 salaries posted anonymously by Staysure Remote Customer Service Representative employees in Skelmersdale, England. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. The process to get the policy on my smartphone is too convoluted - passwords etc. Have a fantastic holiday. If there is a problem with the password chosen this should be explained. IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. width: 100% !important; .wslide-caption-text {} Application. Jo Phelps .galleryCaptionInnerText {} Check out what 252,969 people have written so far, and share your own experience. Quick and efficient service, very knowledgeable of medical conditions.Thank you. I should have asked for the policy to be posted to me. Have a fantastic holiday. Get in touch with us if youd like to make multiple changes to your policy. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help Customer Service Representative interview process at Staysure. My dad died whilst abroad, he was insured with stay sure. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Were available during the following times: Dear Anne Parry,Thank you for your 5 star review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The calls are non stop , its very busy and mentally exhausting . TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Staysure is a good place to work, the training is good. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). Have a fantastic holiday. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. She had to cancel her holiday to undergo treatment and submitted a claim. We encourage our colleagues to speak up and stand by our values of being genuine and caring.