At Apple, the learning never ends, and team members continually support each other. You can find information about the accommodations request process in the. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Sign up for notifications from Insider! This cookie is set by GDPR Cookie Consent plugin. At other times, you refer customers to support team members who get them up and running again. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. When a customer needs assistance, you quickly assess their situation. Filter our Apple training by your desired technology. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. The cookie is used to store the user consent for the cookies in the category "Other. Youll need to be flexible with your schedule. Click here to see the total pay, recent salaries shared and more! If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Badges are issued and managed through Credlys digital badging platform. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. And be amazed by what it does for yours. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Apple is an equal opportunity employer that is committed to inclusion and diversity. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . 50 features and changes you might have missed in macOS Ventura. They can also help businesses to develop and implement best practices for protecting their data. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . They may also move into management positions. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. When a customer needs assistance, you quickly assess their situation. Apple is an equal opportunity employer that is committed to inclusion and diversity. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. All our courses are practical, hands-on, and led by trusted Apple experts. . We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. They must also have excellent customer service skills. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. Come to us in your pursuit of success. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. A woman in tears came into the store because she had dropped her phone in the water. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Stay up to date with what you want to know. View All Courses Questions? And thats our greatest strength. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. Top editors give you the stories you want delivered right to your inbox each weekday. The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. Customer loyalty and satisfaction is their number one priority. Apples most important resource, our soul, is our people. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. It does not store any personal data. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. The mob used the electronics in the store to play music and record their dance routine. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. You have excellent time management skills and can make decisions quickly. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. The energy on these days rocked my world. At other times, you refer customers to support team members who get them up and running again. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . You will be working with customers one-on-one to help them with their Apple products. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. There is tons of support when needed and the training/onboarding process is great. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). The mob used the electronics in the store to play music and record their dance routine. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. You maintain composure and customer focus while troubleshooting and solving issues. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. It was just a few days later when I received my first follow-up call. However, we cannot independently confirm if the Weibo account has a proven track record. We also use third-party cookies that help us analyze and understand how you use this website. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Here are three trends influencing how Apple Technical Specialists work. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. I agree to the Privacy Policy & Terms and Conditions. 2023 Introduce yourself, and well get in touch if theres a role that seems like a good match. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. Copyright Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. To view your favorites, sign in with your Apple ID. Come eager to listen and learn from your team, your mentors, and your customers. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". You need a current, government-issued ID to check in with the proctor and begin the exam. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. The courses are sequential, and build on skills and concepts as the user progresses. Apple is a drug-free workplace. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . Communication skills: Communication skills are essential in any technical role. Apple Professional Training exams are offered online and cost $149. At first I didn't understand why she was so upset about an easily replaceable phone. Apple Inc. All rights reserved. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. I guess the one part of the job I didn't look forward to was closing the store at night. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. And after you've passed an exam, display your verified digital badge on any professional networking site. For more details and to apply, visit, Apple Professional Training courses are available now at. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Youll need to be flexible with your schedule. When a customer needs assistance, you quickly assess their situation. Your work hours will be based on business needs. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. The cookie is used to store the user consent for the cookies in the category "Performance". NOW WATCH: The 6 best new features coming to Apple computers. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. They offered benefit options such as health care for all employees full- and/or part-time. Apple Inc. All rights reserved. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Another perk of working there: Customers love Apple, so my days were often pleasant. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. Own your learning schedule with self-paced, online courses. The cookie is used to store the user consent for the cookies in the category "Analytics". Roles based in Quebec require French language proficiency. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. When a customer needs assistance, you quickly assess their situation. These cookies track visitors across websites and collect information to provide customized ads. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . Technical Specialists may be required to travel to customer sites. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Page Turning Animation is Back! Youre supporting people. Both full-time and part-time jobs are available. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. . Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. And be amazed by what it does for yours. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Access your favorite topics in a personalized feed while you're on the go. Your day in the Apple Store is filled with a range of focused support and service tasks.
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