DEFINITELY AVOID TruGym and Harlands. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. Otherwise I would give it a five star rating. They are still charging me 6 months later and now have sent me a bill for over 50!!! Anyone can write a Trustpilot review. How many stars would you give TruGym? How many stars would you give TruGym? Staff were non empathetic and unhelpful following the incident. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: This suggests to me that they know they are not up to date. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. It goes against our guidelines to offer incentives for reviews. This hasn't happened and all attempts to contact them regarding this is being ignored. Highly recommended. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Bit apprehensive being a female in my 50s. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. It goes against our guidelines to offer incentives for reviews. | Read 41-60 Reviews out of 258 Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! I have been trying to contact them for a refund for months and have been completely ignored. Your experience matters. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. 2023 Trustpilot, Inc. All rights reserved. Anyone can write a Trustpilot review. Not a problem there are always teething problems. We use dedicated people and clever technology to safeguard our platform. Companies can ask for reviews via automatic invitations. Your cars are not safe! Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Gym was great but suddenly closed down with little more than a note on the door. But I suppose you get what you pay for. Any attempt to contact head office is ignored. Your experience matters. I find I spend more time on looking for the weights I need and connectors rather than actually training! Poor customer service and conflicting information provided by staff! Here are 8 tips for writing great reviews. Trugym is just at the level that suits me. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. Great gym that everyone feels comfortable and Staff are an asset to the place. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). No contract options, student memberships, corporate offers, or pay for the year up front. I am very disappointed that you have emailed me as a new member. How many stars would you give TruGym? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Absolutely shocking customer service. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Every message I had left was not responded to directly by the manager. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. There is a sign on the door which states check opening dates on social media. so you can relax after your workout. No matter how many times I try to contact them I never get a response. Consistently fail to keep to their own opening and closing times. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. The staff are always so friendly, helpful and encouraging when you need it the most. So unprofessional. I use both the free weights, machines and also classes. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. The floor is never cleaned properly and the water dispenser has mild on it. Anyone can write a Trustpilot review. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Staff were non empathetic and unhelpful following the incident. I've had an amazing time going to this gym. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! There were a lot of guys when we went waiting outside. Pool full of screaming kids. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Absolutely flabbergasted of the audacity and attitude she had with me. Contact your local truGym via our online contact form. Suggested companies are based on peoples browsing tendencies. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. Don't trust the staff at face value. Join the 244 people who've already contributed. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. This gym is great! Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. The staff, although minimal, are friendly and helpful. This gym offers friendly staff with excellent personal trainers. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. Literally just paid for a day pass as the website said they were still open at stevenage. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. Its not worth the money that I am paying now. God forbid you request to leave is apparently impossible! This review is on the company and not the local gym. | Read 21-40 Reviews out of 264 It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. I go to the gym because its an only female gym, however its extremly dirty. ?TruGym this is unlawful and action is being taken. Your experience matters. Totally disgusted with the service offered with no thought or effort of building a customer relationship. The most important rule in providing excellent customer service is to be friendly. Your experience matters. Like a sauna. Its hard to believe this is actually a trading company (for now!). However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. why is jason ritter in a wheelchair | Read 241-245 Reviews out of 245 Also more weight clamps are needed as there aren't enough for the machines and free weights. the recent cctv cameras introduction is also not only bothering me but most of us who cover. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . Find out how we combat fake reviews. Find out how we combat fake reviews. And update your website!!!! Published on: January 2, 2023. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. Find out how we combat fake reviews. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 This is when we could get in the pool from February. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. It goes against our guidelines to offer incentives for reviews. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Huddersfield gym- horrible service, old gym equipment. The staff, although minimal, are friendly and helpful. After a few weeks of this i started to get upset. I got nothing. The toilets are extremely dirty as well as the showers. They now refuse to refund monies taken. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Date of experience: 10 November 2022. 0 star! Suggested companies are based on peoples browsing tendencies. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. Anyone can write a Trustpilot review. trugym customer service !Poor service. We also ensure all reviews are published without moderation. Graham. This week i have attended a tone class and a body pump, both were identicle. I think the gym is great but some of the free weight equipment is getting a little tatty and old. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 14 We also ensure all reviews are published without moderation. Your experience matters. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. | Read 41-60 Reviews out of 241 I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. How many stars would you give TruGym? They've also had bad reports in the paper. kept it quiet from staff aswell ! The trouble is they use crooks to process their member's payments. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. However I have a major issue with the classes that are run as well as the management of the club.
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