Due to technical reasons, we are currently not supporting registrations for medical devices like CPAP and BIPAP. Philips Respironics is the leading provider of innovative solutions for the global sleep and respiratory markets. Philips Korea Corporation (hereinafter the "Company") values your personal information and complies with applicable laws and regulations for personal information protection, including the Personal Information Protection Act. Koninklijke Philips N.V., 2004 - 2023. We agree. Optional items: Email address and mobile phone number unapproved cleaning methods such as ozone may contribute to foam degradation. Per Philips Respironics, possible health risks include exposure to degraded sound abatement foam and exposure to chemical emissions from the foam material. You are about to visit a Philips global content page. To do this you will need to register for a DreamMapper account or sign into your existing account using either the DreamMapper app on your moble device or via the DreamMapper website on your desktop or laptop computer. Due to technical reasons, we are currently not supporting registrations for medical devices like CPAP and BIPAP. Click Return to Login after successful password reset. Authorization for Disclosure of Personal Information to a Third Party, I agree for my personal data to be processed in the DreamMapper App for creating my account and user profile and to provide a view of usage of my therapy device (s) to assist me with complying with my sleep therapy goals. Note: If you are using a mask from another manufacturer, please select Mask Not Listed. Items of Personal Information to be Collected Purpose of Collection and Use of Personal Information In that case, your use of the service provided in this application through collection of personal information may be restricted. You can log in or create one here. Products that are not affected may have different sound abatement foam material, as new materials and technologies have become available over time. Confirm the new password in the Confirm Password field. We have completed all steps with Philips Respironics currently available to help our customers move forward in the process. As a reminder, we recommend using a second device to read through the step-by-step instructions for an easier set up and transfer process. Cancel. It also will guide you through the registration process. You are about to visit a Philips global content page. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. However, this recall is not a normal circumstance and different insurance companies will have varying courses of action for you to follow. Providing DreamMapper with the mask that you use for your therapy will allow us to assist you in obtaining good mask fit. Click here to register a device affected by the recall of certain Philips Respironics Sleep and Respiratory Care devices Sign in now New to My Philips? You can register here. Cant Afford a New CPAP Machine? Mandatory items: Time of device use as per the patient's use, prescribed pressure, degree of mask leak, and periodic breathing rate Create account Create an account Already have an account? Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. Even Auto ON is enabled so that all you have to do is put your mask on and start breathing. Click here to register a device affected by the recall of certain Philips Respironics Sleep and Respiratory Care devices. Questions about next steps after you have transferred your prescription settings? You can still register your device on DreamMapper to view your therapy data. Last year the FDA issued a safety communication about PAP cleaners. to help you and your patients succeedtogether. This is a potential risk to health. Please check our online troubleshooting and FAQs to find solutions for the most common issues, Kindly contact with our consumer support team by the following this link. When we refurbish the affected devices with a new blower and air pathway, we also clean and disinfect them. To improve our service quality and deliver up-to-date information and newsletters (text/email) To register your device and check if your machine is included in the recall: Philips Respironics plans to replace the current sound abatement foam with a new material that is not affected by this issue. We also offer frequent discounts on our machines, masks, and other CPAP accessories, which can help you save money on the equipment you need. All rights reserved. We understand the profound impact this recall has had on you, and that for those who are waiting for a repaired or replaced device, this progress cant come quickly enough. Learn About Sleep Apnea and Treatment Options, The Latest CPAP Machine Reviews from Experts, Find the Best CPAP Mask for Your Lifestyle, Our Top Picks to Make CPAP Cleaning a Breeze, Were here to help! Philips Sleep and respiratory care. Information for Philips Respironics DreamStation users, How to transfer prescription settings from youraffected device so Philips Respironics can begin to prepare your replacement device, Using a new account on your mobile device. With your MyPhilips account you can: Access all your product information in one place (orders, subscriptions, etc.) If you do not remember your DreamMapper password or need to reset it: Bluetooth pairing and data transfer Once you have successfully logged in, please select your mobile device operating system below for specific instructions on how to transfer the data from your current device to DreamMapper. CPAP.com is a family-owned and operated business dedicated to providing affordable sleep apnea equipment to those who need sleep therapy. At the Login Page for DreamMapper, you can register for a new account or login with your existing Username and Password. The data shared includes your usage of the device, mask leak measurements, CPAP pressure and your periodic breathing rate. This foam is cleared for use by the FDA in the DreamStation 2 CPAP device and authorized as part of our remediation. To confirm that your Philips PAP device has been recalled, you need to visit the Philips registration site to register your device. View/download instructions for desktop and laptop, Using an existing account on a desktop or laptop. All oxygen concentrators, respiratory drug delivery products, airway clearance products. Still, buying a new CPAP machine through insurance is the best option for some. Further testing and analysis is ongoing. If you already have a DreamMapper account but do not remember your Username, please note that your Username is your email address. For patients using life-sustaining mechanical ventilator devices, they should not stop or change ventilator use until they have talked to their health care providers regarding factors including: Whether in the judgement of the treating clinical team the benefit of continued usage of these ventilator devices may outweigh the potential risks identified in the recall notification. As a reminder, we recommend using a second device to read through the step-by-step instructions for an easier set up and transfer process. Acknowledge all consents. This is a realistic look at what you can expect when removing the Foam from your recalled Philips DreamStation 1. To register your product, youll need to log into your MyPhilips account. Registration Link: https://www.usa.philips.com/healthcare/e/sleep/communications/src-updateWe wanted to share our step-by-step walkthrough of the process to . You can refuse to provide the Authorization for Collection and Use of Personal Information. The issue relates to certain ventilators, Philips CPAP (Continuous Positive Airway Pressure) and BiPap (Bi-Level Positive Airway Pressure) sleep apnea devices. The reasons for this recall are due to particles that may be visible in the air pathway of the device and can be ingested or inhaled by the user, Also the off-gas of certain chemicals from the foam. Countries where the receiving parties are located:Japan, Europe, etc. In order to unlock DreamMappers full capabilities you will need to provide the Device Serial number that is on your Philips Sleep Therapy Device. 6. All oxygen concentrators, respiratory drug delivery products, airway clearance products. FAQ 1. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. For Veterans who received their PAP device from the VA, your replacement device may come from either VA or Philips Respironics. Philips Respironics DreamStation 2 Auto CPAP Advanced with Humidifier BY Philips Respironics Item #DSX520H11C $1205.00 5 Reviews QTY 1 Out of Stock Prescription required Free Shipping Need replacement parts and accessories? When you refuse to provide the authorization, you may have limited service provided through collection of personal information. If you are a patient who has been affected by this recall, please do not try to remove the foam from your device. Please contact your Philips representative if you are in need of a loaner Trilogy Evo device for a patient. Whether you choose to buy a machine outright or through your insurance company or pursue options through a government assistance program or donation initiative, CPAP.com is here to help you navigate the CPAP recall. Fill out the registration form (leave Mobile Phone blank). We know that you are eager to find out when youll receive your replacement CPAP, BiPAP or Mechanical Ventilator device. To do this you will need to register for a DreamMapper account or sign into your existing account using either the DreamMapper app on your moble device or via the DreamMapper website on your desktop or laptop computer. This is a potential risk to health. On June 22nd, the American Academy of Sleep Medicine (AASM) and several medical societies and patient advocacy organizations submitted a letter to durable medical equipment (DME) contractors requesting patient support from the Centers for Medicare and Medicaid Services (CMS) since many individuals will be unable to meet CMS adherence requirements before their device can be fixed or replaced. 1. All rights reserved. Per Philips Respironics, the issuance of the notification is a recall in the U.S., and field safety notice in International Markets, according to regulatory agency criteria. Please visit mydreammapper.com by clicking the Login button above. In compliance with Philips instructions and standard recall practices, CPAP.com is not replacing recalled products with current stock nor issuing refunds for past orders. ), Sign up for exclusive news and promotions, Easily find information and accessories for all your Philips products. We understand that the situation may cause you some anxiety and you may feel uncertain about what to do next. Connected. Note: Please use the same email address you used when registering your device for the voluntary recall. Koninklijke Philips N.V., 2004 - 2023. Please know that your health and safety is our main priority, as we work through this process. The serial number is located on the bottom of your device and it begins with "P" or "J" and contains 13 characters or begins with "D" and contains 14 characters. We will continue to take any actions Philips Respironics or the organizations governing them approve relating to this recall as quickly as we are able to execute them. Dont have one? We understand the profound impact this recall has had on you, and that for those who are waiting for a repaired or replaced device, this progress cant come quickly enough. Philips Respironics offers innovative products for sleep and home respiratory care as well as medical education and value-added programs to help you navigate a rapidly changing industry landscape, and in the interest of maximizing both clinical and business success. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Begin registration process 3163 1432 1800-28-63-020 9am-6pm (Mon-Fri) For a list of the affected devices and more information regarding the recall from Philips Respironics you can go to: https://www.usa.philips.com/healthcare/e/sleep/communications/src-updateChapters:00:00 Intro00:44 Find Your Serial Number01:49 Online Form06:05 Demand for CPAP MachinesShop Online: Our Store: https://sleeplay.comCPAP Machines: https://sleeplay.com/collections/cpap-machinesCPAP Masks: https://sleeplay.com/collections/cpap-masksCPAP Cleaning: https://sleeplay.com/collections/cpap-cleaningCPAP Supplies: https://sleeplay.com/collections/cpap-suppliesOxygen Therapy: https://sleeplay.com/collections/oxygen-therapyGo Social:Facebook: https://facebook.com/sleeplaygroundInstagram: https://instagram.com/sleeplaygroundTwitter: https://twitter.com/sleeplayground TikTok: https://tiktok.com/@sleeplaygroundBecome an Affiliate:https://sleeplay.refersion.com/affiliate/registrationFree Consultation:https://calendly.com/sleeplay/respiratory-therapist-consultation The FDA is still considering the data and analyses that Philips Respironics has provided and may reach different conclusions. Confirm the new password in the Confirm Password field. Philips Respironics DreamStation CPAP Machine: Two-years limited warranty DeVilbiss IntelliPAP Standard CPAP Machine: Five-year warranty Somnetics Transcend EZEX miniCPAP Machine: Three-year warranty Manufacturer warranties actually begin on the day you buy the CPAP machine from the manufacturer. Your individual coverage with Medicare or Medicaid will determine how to proceed with your device. You can also upload your proof of purchase, so it is stored safely if you need it for service or repair of your product. We have developed a comprehensive plan to replace the current sound abatement foam with a new material that is not affected by this issue and have already begun this process. Additionally, we remind both customers and patients to review the age of their BiLevel PAP and CPAP devices, as they are recommended to be replaced after five years of use. Give us a call today and one of our 5 star customer service representatives will help you. 1875 Buckhorn Gate, 5th Floor, Mississauga, Ontario L4W 5P1. CPAP.com was recently notified by Philips Respironics of a recall for certain CPAP, APAP, and BiPAP devices. 1. Proof of purchase is a printed receipt from the shop where you bought your item or a pdf document from an online shop. You are about to visit the Philips USA website. Proof of purchase is a printed receipt from the shopwhere you purchased your product, or a PDF invoice from an online retailer. One of the more complex aspects of the recall has been creating remediation options for all variations of affected devices. Success. 1. DreamMapper data is also analyzed to determine the number of patients that are using DreamStation related products as well as other Philips products. If you already have a DreamMapper account but do not remember your Username, please note that your Username is your email address. We learned of this recall at the same time as our customers and have been in daily communication with Philips Respironics since that time. We are aware of the concerns raised by this information and we are sincerely apologetic for any disruption of care or inconvenience that may have been a result. When we refurbish the affected devices with a new blower and air pathway, we also clean and disinfect them. Bluetooth pairing and data transfer Once you have created your account, please select your mobile device operating system below for specific instructions on how to transfer the data from your current device to DreamMapper. Plus, most insurance companies require you to rent your equipment for a certain period of time and many require compliance monitoring to protect their investment. We understand that any change to your therapy device can feel significant. Despite sincere and full efforts by members of the Philips Respironics team weve been in contact with, details and actions we can take immediately to have a positive impact on the health of our customers have been in short supply. Here is the American Association of Sleep Medicines guidance to sleep physicians and their guidance to patients regarding the recall. What information do I need to provide to register a product? 2. Approve a rental device of the same caliber and quality as your original equipment, Determine that the recall voids the standard replacement requirement and immediately replace the device, Deny covering the cost of a new machine at this time. We are partnering with clinicians and business customers throughout this process to ensure were doing all we can to help you and your healthcare needs. Purpose of Collection and Use of Sensitive Information Email: respironics.service10@philips.com. 2. This could affect the prescribed therapy and may void the warranty. If you allow us to use this information for marketing purposes, we may send you marketing messages based on your device model. This means you can set the Ramp Plus presusre once and there is no need to restart it each night. (This includes a request for temporary suspension of the 90-day adherence rule for continued coverage of a PAP device.). Have the product at hand when registering as you will need to provide the model number. Register your device (s) on Philips Respironics' recall website to stay informed of updates from Philips Respironics regarding any new instructions or other corrective fixes, which the. With your MyPhilips account you can: Access all your product information in one place (orders, subscriptions, etc.) Unlike the DreamStation CPAP device, the DreamStation 2 CPAP Advanced device features the Ramp Plus feature where a user can select a comfortable start pressure. How can I register my product for an extended warranty? When you provide the authorization for collection and use of personal information below, you will be informed of various information about recent news and events via text message or email. When you provide the Authorization for Collection and Use of Personal Information below, you can use services for improved enhance treatment adherence through this application. The issue is with the foam in the device that is used to reduce sound and vibration. For further information about the Company's collection and use of personal information, please click the URL below. Enter your Username and Password and click Login. Under normal circumstances, most private insurance companies replace your CPAP machine if youve had it for five or more years. Further testing and analysis is ongoing. In the event of exposure to degraded foam: In the event of exposure to chemical emissions: Yes. Further testing and analysis is ongoing. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. How are you removing the old foam safely?