Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. Poshmark Listing Not Found After Purchase - The-keratin.de Returns, missing items, and refunds for buyers | eBay Do everything you can to annoy them until they finally just pay you the $900 so you go away. CHAPTER XIII. 04:18 PM I sent a seller an offer on an item and she accepted. Otherwise, you can also restart the laptop just by pressing the power button. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . That has happened to me. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. A buyer will offer to purchase your item and send a larger payment than required. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. You would want your copy to be short and engaging, informative but not stiff. Everyone is covered except the credit card holder, whoever that is. I had to help my mom submit a dispute through eBay, as a buyer. Amazon FBA Returns Advice: How to Handle When the Buyer - AMZReimburse Buyer pretended the item/ring was not as listed. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. If the shipped item was sold for under $750, delivery notification is adequate proof. Because the seller sent a lighter instead of a $600 Gucci wallet. Stockholm syndrome - Wikipedia Thanks for the policy violation on your part eBay. As seller, here are a few things you can consider before selling to buyer with little or no feedback. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. $15 each. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). Buyer sent me picture of something different in the box. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Copy and save both forms before submitting them. eBay Buyer Says Item Not Received, but Tracking Shows Delivered - DoNotPay Was full of marks. ive had power sellers defraud me for a 50 cent lowes coupon. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. I'll have to ask her what she sees different because I know it's the same. Usually it will say the name on the package signs for it even if the signature is someone else. The buyer pays quickly, and you send the item without concern. As you say, I would explain to the buyer that different computers and devices show colours differently. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. what is beyond infinity most expensive car ticket. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. "That picture shows different items rather than what I sent. You end up owning expensive packaging, without the desired product. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. I would do that myself in those circumstances. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. I've taken back an item I never sold lol. Is it possible they received it from another seller? I have 100% seller feedback. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. eBay is very aware that scams occur on the website. Zero money was left over. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. The law spells out how to challenge billing errors. Ebay problems: Buyer opened a return and sent back a different item Once I listed a new in box item as white when it was really blue. I've only had to use these pics a few times but they save a lot of hassle. I'm not sure where I stand on this now. . on Buyer gave wrong address, and expects refund, who - The eBay Community 2023 Comparitech Limited. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. Theres no possible way I sent the wrong item so hes trying to scam me. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). I sold an item for $55 and they sent a return saying I didnt send the right item. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). I know they will get their refund, but should I inquire at all? Cases Policy - Our House Rules | Etsy After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. Do not refund half. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. They have always just put new shipping labels over the original label on the unopened package. - edited Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Honest mistakes happen. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. Learn how your comment data is processed. Ebay found me not at fault and released my funds. Example: The listing said "new," but the item was clearly used. Yes it would be a pain. Learn the fundamental steps for running an eBay business. 26-05-2020 I can send to any other email address OK.We'll move all . The buyer received the wrong item. Buyer claims I sent wrong item : r/Mercari - reddit.com Ebay says I have to "take action" by Sept. 11th. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. Then gets mixed up on which item was wrong. I had a customer contacted me that the item was damaged in transit. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. You send the item promptly but days later you find that the check bounces, leaving you with nothing. 26-05-2020 Dial 1-800-275-8777 and explain the issue to USPS customer service. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. New replies are no longer allowed. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? So supervisor said I will close the case in your favor. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. Add any photos you have of the wrong package. Its ok but I like the darker one you had in your listing. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. e-bay couldnt give two hoots for sellers as long as they are making money. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. This months episode of the eBay Seller Spotlight podcast is live! Someone did this to me a few months ago. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. Well tonight I received the above email. If the package was mixed up, it would have happened there. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. PayPal Seller Protection exists to help sellers trade confidently on eBay. Is eBay likely to refund the buyer? Just thought Id share. However, for large packages and certain types of express service, UPS is the cheaper . What happens on eBay when a buyer lies saying that they - Quora So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. Did you include the reference number on the label? Need advice, accidentally sent wrong item to buyers : r/vinted - reddit But if he has balls to carry on, follow up with post master complaint. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. Dispute the refund. You can chat with other sellers about anything to do with running a business on eBay. Unfortunately for you, the item is a replica of the one you sent. 06:46 AM. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. . The scammers will also ask for your PayPal email address. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. In this scam, the buyer then accuses you of sending a damaged item. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. This is what people are doing nowadays, so selfish. Our app will file a claim in your stead, saving you time and a potential headache. 26-05-2020 There are two occasions in the tracking updates that says it was rerouted due to processing error. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. The unofficial eBay subreddit. Visit the nearest USPS location and fill out a request form. Solved: Buyer says I sent the wrong item but the photo loo - The I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. I wanted to get some advice before I contacted, but I had planned to, yes. But I would think it is more likely a customs thing. Case in point; I sold a wallet described as new in the box recently. At first, it might seem foolish to pass up a generous offer, but often its a trap. Somewhat new, never had this happen before. An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls You can request that the buyer send the item back to you immediately. They sell fake goods and don't pay taxes. 26-05-2020 Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. Did you try talking with the buyer? It should not have. Is it not possible to take pics of item A and still send B? I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. A buyer from Europe orders at item and pays for it. Phone eBay and they said I should have tried harder. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. Common eBay Scams: How to Spot and Avoid them - Comparitech Just trying to understand. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. Do not do that. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. To get a refund from USPS, your eBay buyer can: Submit an e-form. Buyer said I sent wrong item when I sent right one - and got money back Press question mark to learn the rest of the keyboard shortcuts. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. If so, it's definitely not a package I've sent out. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. Has she possibly got you mixed up with a different seller ? what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. Privacy Policy. I suspect someone may have been tampering with mail and package in the delivery system. 04:28 PM. She got her full refund back and kept the ring! To cancel your order: Go to My Purchases. The buyer could be lying. I sold 4 of the same items. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Press question mark to learn the rest of the keyboard shortcuts. So eBay accepted the return. What can I do in this situation to avoid loosing $900 and the item as well? Say that the GSP mixed up the package, and sent somebody else's package to your buyer. If they do then you have to either refund or call eBay and try to make your case. Hey Im kind of new to mercari and Im really nervous. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. I lost my appeal. Ebay going to shit with scammers abusing the money back guarantee. Or you can specify that the addressee must sign for the package or letter. Select Order Not as Described. Either way eBay will make sure the buyer gets their money back right or wrong. Made sure we sent all images to amazon as it was within 30 days of purchase. I talked to manager and simply were told nothing can be done. I have been talking to someone with same story Im trying to buy a car. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. Choose "have us call you", that's the best option these days. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. and our on eBays security systems can only protect buyers and sellers when transactions occur directly on the website. The most common dispute for a scammer is the "not as described" dispute. Cheaper seller scam: Offer to send him a return shipping label. Glad you at least eventually prevailed. Loophole on eBay! Sucks!! wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! All sales are final after the buyer rates the seller or 3 days after delivery. What to do when wrong item received, seller requesting to send to other buyer. I agree with that. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. I just wanted someone else to take a look at the photos and tell me what they thought. She may have forgotten she purchased this one as well but from you. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article.
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