We made the case to Google Australia that Viagogo is still up to its old tricks. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. 6.9 Change or Suspension of Site. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. After you raised a dispute did paypal stop or refund deduction from card? PLEASE DO NOT TRUST VIAGOGO! You will need a username and password to access the Site and use the Services. We often link to other websites, but we can't be responsible for their content. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. 6.11 Permitted use. Australian Competition and Consumer Commission (ACCC). What are the viagogo Terms and Conditions? Welcome to viagogo's online ticket exchange (the "Site"). Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. Contact @viagogo over social media Set up a Twitter account. For a list of these situations see You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. A new screen will display that allows you to begin your refund request. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. the sponsorship or nomination was not successful. First, don't use Viagogo. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. Read more: 4.1 Double Posting and Removal of Tickets. In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. 2.3 Username and Password. PLEASE REPORT THEM TO PREVENT MORE VICTIM! Ultimately there are two questions to be answered . It didn't. Until recently, the final cost price of a ticket . To register, You must provide your real name, address, phone number, and email address. CHOICE supports the First Nations people's Uluru Statement from the Heart. 2.13 Ticket Information. The company has been the target of customer complaints, industry backlash and court action overseas. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Copyright (c) 2006-2023, viagogo AG. ACCC chairman Rod Sims said the statements created a false sense of urgency. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. Viagogo has advised customers who cannot attend a rescheduled event. The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. Enter a valid email address (e.g. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. To request a refund: From the actions menu, select the 'Request Refund' option. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. Click to reveal We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. Please note this does not include any sales or value added tax that may be payable on viagogos fees. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. 2.11 Ticket Fulfillment. Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. You are on a Viagogo website. Viagogo DO NOT refund and are not contactable. . Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. (The final Australian dollar price for our two tickets was $445.). We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. When We receive an offer by bank transfer, We will check to see if the bank account is valid. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. -Discover the hottest events in your area. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. 3.1 Accurate Descriptions. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. Viagogo ranks 177th among Tickets sites. I'm Travelling - where and when will I receive my tickets? Read more: To sell tickets, a Seller lists the tickets in the Site database. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". Why is the price printed on the ticket different to what I paid? [It was like getting] blood from a stone.". If You do not qualify, do not use the Services. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. And we're hardly the only ones who have a gripe with the company. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Just as before, when you make a ticket selection, the clock starts ticking. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. We endeavour to rearrange delivery with the customer or arrange a collection point. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. FanFair Alliance - Ever get the feeling you've been cheated? Customer offered $500 to take down negative Google review. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. 2.9 Seller's Confirmation Obligation. Anti-ticket-touting campaigners the FanFair Alliance . The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. They could not promise tickets or even tell us where the seats were located in the venue.". The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Yes! If you dont know the location of the office processing your application, send the completed form to your. Save. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. However, Moody's Investors Service reported yesterday that Baker's . Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. 7.1 Ownership of Intellectual Property. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. What ticket resellers must do South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. Can I buy tickets that are personalised with someone else's name on them? No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. THEY ARE SCAMMER! This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. You can email the site owner to let them know you were blocked. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. If the Google listing says ad, do not click. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. Your IP: Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site.
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