Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. Wisecars will process your cancellation refunds in 7 days. No charge will be made for amending your booking before the start of your rental. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). If you have any questions, please feel free to contact us. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Wisecars cannot amend the drop-off time once the rental has already begun. Thank you guys for that excellence!!! You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. I read other reviews from this company after this had happened and that is a common . Fill in your personal information and state your request. Email Protect your account with two-step authentication Send code Trustindex ltal hitelestve. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Please make sure you return the vehicle to the same rental company from which you collected it. Mr. Mateusz. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. Please note, making a new booking may result in the change of the Car Rental Company. To improve our service and website, we may use small data files known as Cookies. If you have already provided us with your flight details, the car rental company will be able to track your flight. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. See the full list of exclusions under section Deductible Protection Products will not cover. Companies can ask for reviews via automatic invitations. We offer a price comparison of major and independent car rental suppliers around the world! The rules that apply to the main driver also apply to any additional drivers. If you are involved in an accident, the local police and the Car Rental Company must be contacted. You may also add additional drivers at the rental counter when you pick up your car. What's Wisecars' cancellation policy? We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Please note that all additional drivers must also show a valid driving licence at pick-up. If not, you will need to purchase the cover at the car rental company counter. When you rent a car, you will usually need excess coverage. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. provided by the customer's credit card company. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. Their cancellation policy is flexible and their customer support seemed quick and very helpful. You may need an international driving permit (IDP) to drive in some countries. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. We will send you your rental voucher 48 hours before your pick-up time. It might take your bank extra time to settle the amount. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. All rights reserved. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Wisecars (collectively we, our, and us) is an international vehicle rental broker. They may be needed if you wish to make a claim. In that case, please contact your bank for additional details. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. Date of experience: 07 February 2023. The price is at end only a quarter of thee rate! Garantljuk, hogy minden rtkels vals. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Please note, it is your responsibility to provide all the above-mentioned documents. If you choose to pay for the service using a credit card, your credit card details are not stored by us. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. Wisecars does not take responsibility for partners response times. You will find the telephone number in the Car Rental Agreement. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. If you do not agree with any part of them, you must not proceed with your booking. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Wisecars does not own or operate any Car Rental Companies. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Even a basic insurance. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Verification can help ensure real people write reviews about real companies. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Cancellation Protection can be purchased only at the time of booking and is not refundable. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. available for purchase from the car rental company, or. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. When you rent a car, you will usually need deductiblecoverage. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Wisecars employs limited use of cookies for your safety and does not store any personal data. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Access to and use of these images is restricted by terms and conditions of a separate license agreement. We will send you your rental voucher 48 hours before your pick-up time. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. It is highly recommended to call the police even for the smallest of damages. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Keep copies of all relevant documentation you are asked to complete. Free cancellation up to 48hrs before trip. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. So you can bag the best deal with total flexibility to change your plans if you need to. I reached out to Wisecars, who were really understanding of the issues I encountered. Please keep in mind that any changes that you make to your booking will probably change the rental price. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. www.wisecars.com. If you haven't started your trip yet, you can change your drop-off time by amending your booking. Wisecars does not take responsibility for partners response times. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. All cancellations outside of the aforementioned timeframes will not be refunded. There are too much additional insurances taxes etc. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. All rights reserved. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. Very easy process and had the best price on the internet. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . The permit you may need depends on which country youre visitingand how long youre staying. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. If your plans change in advance, you can bring your pick-up time forward by amending your booking. Please note, making a new booking may result in the change of the Car Rental Company. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. What's Wisecars' cancellation policy? Just scroll down to the bottom of this page and create a support ticket. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. Cancellation Protection can be purchased only at the time of booking and is not refundable. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. We used in October 2022. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Excess Protection covers up to USD 1000 of your excess. Wisecars is an online vehicle rental broker. Please keep in mind that inclusions may differ between car rental companies. Find out how we combat fake reviews. I booked a rental car in Germany and had a flight get delayed that was going to make me late. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. In all these cases, you will receive no refund of the money you have paid. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. 6 You can also find this information on the confirmation voucher. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Save. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. If you require additional drivers, please include them in your booking request. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. Re: Wisecars car rentals. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. Mi az a Trustindex? If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. You will have to leave a deposit for the fuel. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Dominik B was very helpful and nice.However the site is not the best. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. Please read carefully the terms of the Car Rental Agreement before signing it. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Expired or provisional licences will not be accepted. ONWise users may obtain an online cancellation quote through our contract administration platform. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. It is a huge scam. It might take your bank extra time to settle the amount. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Please make sure you return the vehicle to the same rental company from which you collected it. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. We can accept no further responsibility when there is no out-of-hours service available. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. Wisecars will not sell or rent any personally identifiable information. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. It is entirely up to the Car Rental Company whether they decide to do so or not. Please note, under no circumstances is the fuel included in the rental price. We at Wisecars put together a list of the most important information travelers often miss. What's Wisecars' cancellation policy? Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: She was very kind and helpful! you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. If you do not agree with any part of them, you must not proceed with your booking. Subscribe! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Any additional charges will need to be paid at the rental counter in the local currency. In that case, special cancellation terms are presented during booking. Wisecars is an online vehicle rental broker. However, this is not true. If additional information is required, the process may be extended for another 28 calendar days. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Powered by. It was very easy to make reservation and booked a rental car in a few minutes. It goes against our guidelines to offer incentives for reviews. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. You can present the voucher either in a printed version or a digital form (such as from your smartphone). Click on Menu "Subscriptions". In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. A common issue that many vacationers face abroad is unfair fuel policies in car rental. All rights reserved. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Wisecars will not sell or rent any personally identifiable information. Powered by, We use cookies to give you the best experience. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary.
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