University of California, Berkeley, Read the latest campus information on coronavirus (COVID-19) here , Berkeley M.E.T. Thank you. This shafting of consumers fed one of the largest CEO pay packages recorded in 2017. (In April, a Wisconsin man filed a class action suit against StubHub, seeking $5 million. Order processing fees are another type of convenience fee. Swift will perform more . Deals for hot tickets, you're virtually not going to find one. Each week, we explore unique solutions to some of the world's biggest problems. Try pm'ing a mod at stubhub.community to hopefully get a faster response. If available, select the ticket (s) you want to sell and click Continue. That doesnt make it true. Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. The Gator Ticket Office is located between Gates 1 and 2 on the west side of the Ben Hill Griffin Stadium. ViralTalky's team of content writers regularly helps write high quality content. Stubhub's face prices for tickets may look more expensive than Ticketmaster's, but that's because most of the fees are automatically added to the value. Follow Fans Also Viewed Boston Celtics See all 23 Events Orlando Magic See all 23 Events Milwaukee Bucks See all 24 Events You can now buy a fraction of a house. Prior to the fall of 2015, when the experiment began, StubHub had displayed all-inclusive prices when a user first arrived on the site looking for tickets. TM previously allowed transfer (which is why I posted) and now transfer is not available. Elon Musk thinks were close to solving AI. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. Since the audience on the website is millions, there are truly rare chances the tickets you put on sale will not be sold. This is where Tarlton elected to speak up, saying that Ticketmaster always makes disclosures about its fees and its hundreds of competitors dont. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. They are available in both Apple Store and Play Store - free of charge, of course. 2. What happens in the case where they claim the venue has restricted transfer and mobile is the only allowed option in. The mobile app comes with a Price Alert feature to let you know if there are new ticket deals for events or artists you're interested in. Michael [Rapino], CEO of Live Nation, made $70.6 million last year, including $58.6 million in stock, Dayen writes. "Each access code allowed the purchase of up to six tickets, meaning the 1.5 million access codes could be used to purchase up to 9 million tickets," Sterioff wrote in her original action. What if the buyer doesn't have an account? Tickets for concerts and sporting events. After clicking on every continue option, itll search for the best available tickets according to your criteria. Sign up for free newsletters and get more CNBC delivered to your inbox. He noted that some governments have considered regulating this behavior to increase transparencyCanada, for example, has banned the use of drip pricing for ticket sales. They have a user-friendly website with a good user interface. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and. Live Nation and its Ticketmaster subsidiary, which continue to grapple with a Justice Department investigation and bipartisan scrutiny from lawmakers, just recently urged the court to approve their arbitration motion. Essentially every person on the panel agreed, appearing to politely beg the FTC to regulate them so that people would like them again. Nothing was even on the table. Taylor Swift with HAIM and GAYLE. Doing so will bring you to the primary seller's page. on tickets issued to original buyers. Sign into your StubHub account and click the "Sell" button in the top toolbar. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. In other cases, a reseller may be selling you tickets they haven't even secured yet. The customer support includes full refunds on canceled events and attempts to find replacement tickets should you have any issues. SUGA | Agust D has announced SUGA | Agust D . Sign in to your original ticket provider's account and find the tickets for the event you want to transfer. Sat Apr 29 2023 6:30 PM Mercedes-Benz Stadium, Atlanta, Georgia. Ticket fees are high but not entirely arbitrary. Customer service all the way to your seat, 2000-2022 StubHub. No. Some Taylor Swift fans who bought seemingly legitimate tickets have already discovered they were duped. As this price comparison shows, both services have a wide variety of seats available and are usually . Re: Can I sell tickets from Ticketmaster non eligible for resale? In a 2020 congressional hearing on ticketing companies, StubHub's general counsel said the company's all-in pricing failed because consumers found it confusing and competitors' prices appeared lower, but said StubHub would support a federal mandate to include fees upfront. Museums sometimes have fees of a dollar or two for buying tickets online, and this makes sense as well. [2022], Ticketmaster vs Vivid Seats: Which Is Better For You? Please consider making a one-time contribution to Vox today. Learn More. Having all-in pricing on some platforms and not others is too confusing; it needs to be consistent across the marketplace, Consumer Reports Anna Laitin argued. But they typically feel reasonable: Movie tickets purchased through Fandango or through individual theater sites typically have an added convenience fee of $1.50 to $2.50, which appear legitimately used for upkeep of the system. Why are there all these different fees, Patti-Anne? he read off of one question card (directed at Ticketmasters Patti-Anne Tarlton, an executive vice president present on the panel). TicketLiquidator. On the website, enter the ticket details. There are a few main reasons why someone may choose to buy from StubHub instead of through an official source like Ticketmaster: You can buy tickets on StubHub before the general public without needing to look for a presale code. The return policy tends to be much more flexible and easy to use. That means you have a much better idea of what you're paying to start with. Not because they were considered predatorily high, or the product of an old-school monopoly getting away with whatever business practices it likes. Ticketmaster has a website that is easy to use. To the statement presented in the previous paragraph, StubHub is a better option for one-ticket booking. A place to discuss and share all matters concerning singer, Lana Del Rey. When you sell tickets through the service, there aren't any fees for listing. You do not want to waste your money and the tickets will mostly not be refunded. Selling online, especially the ticket you have already bought under your name was never an easy task until Ticketmaster stepped in. The findings raise questions for whether consumers have a right to full price disclosure up front. For Ticketmaster, the biggest selling point is a flexible return policy. This does not cost you any more money. The charges are typically to help vendors invest in and operate in their venues. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. Theres not much cause to celebrate a row of executives saying no, you go first to each other because nobody wants to be the first to risk some profit in exchange for better business practices. If you hit Continue without scrolling to the bottom of that window, you wont see them until the order confirmation page. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. presale offer for Capital One cardholders, Why egg prices are surging but chicken prices are falling, U.S. senators and the Tennessee attorney general, often buy up tickets from primary sellers in bulk, Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for Taylor Swift's upcoming "The Eras Tour.". Taylor Swift with beabadoobee and Gracie Abrams. Hidden-fee users were then more likely to go back and search other ticket listings. The service tends to have lower add-on convenience fees as well, and it sometimes has a larger seating selection for different events. That makes it the best option if you want to get tickets before they sell out, but you're not sure you're 100 percent committed to the event yet. Stubhub has a much less flexible return policy. Members also receive discounts on parking, food and merchandise at both Truist Park and The Battery Atlanta, priority to Postseason seating and much more! Full refunds from participating venues within 72 hours of ticket purchase. To explore this idea, the researchers examined how users clicked around StubHub. . Swifties, as the artist's diehard fans are known, flooded the internet this week to buy pre-sale tickets for "Eras.". As an Amazon Associate we earn from qualifying purchases. While the service charge is allotted to each ticket, you will be charged only once for the process of the whole order. Tickets can be delivered to your home by mail. Depending on the venue, StubHub can show you a map of where each ticket's seat is. [2022], SeatGeek vs StubHub: Which Is Better For You? I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study, Tadelis said. One among them could be that Ticketmaster has a better and stronger return policy than StubHub. There tend to be more extra and hidden fees applicable, particularly when it comes to fan-to-fan ticket reselling transactions. Then, set a suitable price for your tickets. "If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake," said Chris Cobb, owner of historic rock club Exit/In in Nashville, Tennessee. All this makes it easier to search on this website. Asked why StubHub charges a fulfillment fee for tickets the customer prints out at home, Lawrence said that theres a flat fee for PDF-type tickets because the seller has to upload it. He also said that his companys experiment with showing all-in pricing at the start of the purchase process presenting the total cost of the ticket including fees up front only confused people and lost his company business. You can use the price filtering tool to find the best seats for your budget by looking at venue maps. The prices and their ranges will depend on every event you have chosen. Obviously, were used to paying fees anytime we buy tickets online. Unique Ticketnetwork Features 200 percent ticket refund for accepted but undelivered tickets, as well as invalid tickets. You would transfer the tickets from your Ticketmaster account to the buyers email address. Select the tickets you'd like to sell and click "Sell." 5. Select the tickets you want to transfer. Indeed, they found that buyers with at least ten previous site visits spent less than the newbies in the hidden-fee group. Tickets are 100% guaranteed by FanProtect. Heres the Latest Data (Updated for 2023), How Much Artists Make Per Stream on Spotify, Apple Music, Amazon, YouTube, Pandora, More (Updated for 2022), Suga Sells Out Entire US-Based Tour During Ticketmasters First ARMY Member Presale, Glastonbury 2023 Lineup Revealed Elton John, Guns N Roses, Arctic Monkeys & Lizzo Headlining, Ticketmaster Touts SmartQueue Tech for Upcoming Eurovision Song Contest Partnership, Evan Rachel Wood Denies Pressuring Other Marilyn Manson Accuser Into Making False Abuse Claims. A Division of NBCUniversal. Imagine, you got a ticket for your favorite artists concert but because of some reason, you cannot attend it. The next question was about unfair fees, and how the food available for purchase near the auditorium was marked up to three times its market value, and Ostheimer did not finish reading it. why does ticketmaster pay you after the event why does ticketmaster pay you after the event Posted at 01:41h in to avoid accidents, a defensive driver should by Seller sent me wrong tickets through Ticketmaster, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Minutes later, he started to read another Please explain how a 15-dollar convenience fee is fair and trailed off. Add-Ons Available See Tickets From New York Knicks Offers Watch in Comfort Enjoy a set up like none other with luxe event suites. You would transfer the tickets from your Ticketmaster account to the buyer's email address. However, you can not neglect how good Ticketmaster is at her work. If you're a large seller, your fees can be reduced to as low as 10%, based on how much you sell, but to make a serious dent, you'll need to be sell hundreds of thousands of dollars' worth of . Ticketmaster should be able to confirm this for you. Nearly every ticket will have a convenience fee added for doing business through this service. The prices are set by the event organizers and original sellers, and the website does not allow negotiations. StubHub is an eBay company that began selling and reselling event tickets in 2000. Of course, this isn't to say secondary sellers are grifters in all circumstances. It's easy to see why consumers get confused: Google results for "Taylor Swift concert tickets" on Thursday afternoon brought up ads for StubHub and Vivid Seats both secondary sellers before those of Ticketmaster and Taylor Swift's own website. According to a study published by the Government Accountability Office in April 2018, the average ticket fee is now 27 percent of the tickets face value, with some fees as high as 37 percent. discussing Ticketmasters Verified Fan program. But it becomes a "buyer beware" type market, experts said. The ticket, which supposedly cost $250, would actually be $300.75 after fees in other words, 20 percent of the tickets face value was tacked on in the form of itemized fees with confusing names. To put it in short, Ticketmaster has a website that is easy to use. The main menu, search engine, and other important elements of the website are available right in front of you when you enter the site. 2023 CNBC LLC. Millions turn to Vox to educate themselves, their family, and their friends about whats happening in the world around them, and to learn about things that spark their curiosity. Did you find it helpful? Thats just scratching the surface. If all tickets are purchased during the ARMY MEMBER Presale, there will not be a General Verified Fan Presale or General Onsale. Presale tickets became available Nov. 15 but fans had to preregister for a chance at the early access. However, their purchases dropped off much more steeply when the fees were sprung on them at checkout: They were about 45% less likely to make a purchase than those who saw the full price up front. You're rolling the dice with resale tickets on other sites; only fan-to-fan resale tickets on Ticketmaster come with complete peace of mind. Should you. Previously, it was known as the largest secondary ticket marketplace in America. The panel was a mix of industry representatives Ticketmaster, its smaller competitor Eventbrite, as well as secondary market retailers SeatGeek and StubHub and consumer protection advocates from the Better Business Bureau and Consumer Reports. These are often attempts to steal your personal information or credit card number, Gray said. In case you were thinking if the website allows negotiation, they do not. The deluge temporarily crashed Ticketmaster's site Tuesday and fueled hours-long wait times to buy tickets. (I tested this out by pretending to buy a ticket to the Nationals Wednesday concert in Brooklyn, New York, which was advertised at $66.50, but came out to $83.88 after a $14.88 service fee and a $2.50 fulfillment fee.). Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. }. Both TicketMaster and StubHub have proprietary applications. Facility charges are determined by the venues. I sold tickets on StubHub and when I went to transfer them on Ticketmaster and my Transfer button was grayed out. To conclude, Ticketmaster is a good choice but StubHub is an even better option in the above-mentioned cases. You can enter the barcode of the ticket for them to get a hold of the important details. }, + nine = sixteen .hide-if-no-js { Will you support Voxs explanatory journalism? Sometimes, that might happen if a reseller sells multiples of the same ticket; only the initially scanned ticket will work at the door. Unable to transfer Tickets Ive sold. This isn't always the case and sites like Vivid Seats and Seat Geek will have their opportunity to provide cheaper tickets as well. The face value price is the one you see on the website. This is somewhat baffling, but we can intuit that Ticketmaster knows just how dedicated fans are to seeing their favorite artists, and how much they can wring out of them in that moment of high-stakes desperation. The reason the tickets are cheaper on one provider over another is because of the same logic that goes in the hotel rooms certain companies by certain amounts of Blocks of rooms and StubHub obviously purchased a larger block of tickets then did Ticketmaster does allowing them to sell them cheaper good night oh and one thing you might wanna watch In total, Live Nation and Ticketmaster say that Sterioff assented to these terms more than a dozen times. Earlier this week, StubHub took aim at the aforesaid ticketing-reform proposal from Live Nation, which unveiled its Q4 2022 earnings about a week ago and continues to battle a lawsuit over Drakeo the Rulers backstage murder. However, you will receive full refunds on any canceled events, and the customer support team will try to help if there are any issues with your tickets. In addition to that, itll also charge an order processing fee. If it were consistent, people would get used to that really fast and like knowing the price theyre going to pay. She too, suggested that the FTC could just make this a rule and save any one platform from having to go out on a limb. With the standard-priced tickets sold by the venues or other event promoters themselves, the venue is the one who sets the price. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. The buying process of tickets on StubHub is similar to that of other ticket-selling websites. Tickets for concerts and sporting events. Event tickets that appear on a primary seller's site are ones being sold for the first time and at face value (i.e., the price printed on the ticket). Privacy Policy. But that market may be full of landmines for unwary buyers, experts said. Its art. Log into your account and select from the list of 'Upcoming Events'. We want to hear from you. Season Ticket Memberships. Brooks was born in Tulsa, Oklahoma, in 1962. Choose from the events list or search for the event through the search bar you wish to attend. How can I change my bank details for my resale order? Not every event will include a delivery fee. 7 best ticket site alternatives to Ticketmaster. Whereas for StubHub, the case is different and they have a wide range of limitations allowing fewer people to return empty-handed. Their automated email is useless and they have not got back to me. They will have to create a Ticketmaster account in order to accept the tickets. So, it is considered the best competition in front of Ticketmaster. I'm in the same boat. While these particular numbers may be new to you if you do not live in the Midwest and attend canonical classic rock concerts, the gist is likely familiar. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM Saturdays, and 9 AM to 6 PM Sundays. Not looking for Taylor Swift? "A broker is fishing to see what they can get," Cobb said. Having an extremely large volume allows them to lower their margins. Get your tickets delivered to your doorstep or print them out. StubHub pretty much assumes that they're the only resource available if you want to sell your tickets online, and they take advantage of that. 2020 Official Top 5 Review. You will enter your community username and new password and done! It has a good user interface, and the website is user-friendly. Secondary sellers often buy up tickets from primary sellers in bulk with the help of "bots," and then resell them at a higher price, a practice known as ticket "touting.". You may also need to pay taxes whether you purchase from the United States or Canada, but that's typical of any online ticketing service. and our I think weve already covered that.. It was moderated by Michael Ostheimer, an attorney for the FTCs advertising practices division. Having all of this information makes it easier for you to find tickets that match your budget and interest. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Buy and sell your Taylor Swift tickets today. Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than Ticketmaster. Advertisement. . Hi! The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. All Rights Reserved. Sign up for The Goods newsletter. They found that the ticket sellers began listing more higher-quality tickets located closer to the event stages, consistent with buyers purchasing more expensive tickets. Get this delivered to your inbox, and more info about our products and services. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. Before buying, do one last check of the website's URL domain name to ensure you're buying from "ticketmaster.com" and not "ticketfaster.com," for example, Cobb said. In Canada, there hasnt been any enforcement, she said, which doesnt seem true considering Canadas Competition Bureau is suing Ticketmaster right now for deceptive drip pricing. (That means the gradual adding on of additional costs throughout a purchasing process, which consumer protection bodies hate because it makes comparison shopping extremely difficult.). How can I transfer them? They'd inadvertently bought fake tickets. Professor of Economics, Business and Public Policy, Economic Analysis and Policy, Haas School of Business Tickets for sporting events, concerts, and theater productions. Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. By clicking on "Pricing Details," you can see a full breakdown of ticket costs and different fees. And the main highlight of buying from StubHub is that the prices allotted can be a bit higher or lower than the face value of the tickets. Ticketmaster intentionally provided codes and verified fans when it knew the available ticket inventory could not satisfy this demand.. Ability to get tickets without visiting box offices in person. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world. Ticketmaster vs Stubhub: Which is Better? Its a particularly effective strategy for online sales, which in the past two years has overtaken brick-and-mortar shopping. "It's capitalism at its finest, supply and demand. In these cases, a bot (which may even pose as someone you know) might entice you to click on a fake link for a livestream to a sold-out concert, or tell you they can no longer use event tickets they'd purchased. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. Many will have different ticket options and prices for the same event, so it helps to compare both before you make your purchase. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called drip pricingwhereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. You can try reaching out to Ticketmaster and see why the tickets are greyed out. And it may not be clear how to differentiate the two groups. [deleted] 4 yr. ago Your email address will not be published. Thats the reason the StubHub experiment didnt work. The exact amount of this fee varies by the event, but it can often be a significant charge when compared to the base price. Special Offers From discounts to flex tickets to fireworks, check out our current ticket offers. Of course, there's a chance a given show may be sold out or that face-value ticket prices may be higher than hoped via Ticketmaster when fans go to buy. Enter the recipient's first and last name, email address, optional note and phone number. "Stubhub is saying they cannot refund buyers because sellers . Shortly after the experiment, StubHub changed the price structure across the whole site to use back-end fees, hiding them until the checkout page. Not looking for Taylor Swift? This is a textbook place where a regulator could make a big difference, MITs Sara Fisher Ellison chimed in, suggesting the FTC just mandate that all ticket sellers use the same up-front all-in pricing so that no one company would be taking the risk of seeming more expensive than the others in Google search results. However, few studies had examined this question at such a scale.. Primary ticket dealers and resellers for events. Now its all about Trump. Phone support during select hours on weekdays and weekends. Selling the ticket on StubHub is a quick and easy process. 1. Do you ever wish that online ticket booking was less expensive? This means people can first purchase the tickets from Ticketmaster and then sell them on StubHub. [2022], Ticketmaster vs Stubhub: Which Is Right For You? By submitting your email, you agree to our, How ticket fees got so bad, and why they wont get better, This story is part of a group of stories called, Hailey Bieber, Selena Gomez, and the Easter egg-ification of the Hollywood feud, The Supreme Court signals that a terrifying attack on voting rights will vanish for now, Take a mental break with the newest Vox crossword. The firm estimates the global secondary market share will rise to $2.2 billion by 2026, representing a growth rate of about 8% a year; 44% of the revenue growth is expected to come from North America. Robyn Cage Discusses Sync Licensing Tips for Beginners on Songtradr, Tunefinds 2022 Top TV Placements Show Sync Opportunities for Catalog Tracks Are Stronger Than Ever, Is Sync the New Radio? As one member said after canceling their seats this sucks!. Sign up for the You can't see the total number of tickets available for any given event, which means that venues might sell out if you wait to make your purchase. For the experiment, StubHub randomly assigned half of all U.S. users, who count in the millions, to an experimental back-endor hiddenfee structure where buyers saw only the ticket list price as they shopped, and extra fees were only displayed on the checkout page. We accept credit card, Apple Pay, and If there are tickets you can afford, buy . 24/7 live chat support. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. You can also see all the fees broken down at the checkout. Which among the two has more payment options and offers tickets at rather cheaper prices? Even so, the veteran shoppers still spent 15% more with hidden-fee pricing relative to the StubHub veterans who saw the full price up front. In most cases, tickets aren't issued until 24 hours before the event. We are changing the way you register and sign-in to the StubHub Community. You will enter your community username and new password and done! There's a surefire way when buying online, experts said: First, navigate to an artist's or event venue's website and click through from there for tickets. Ability to narrow search parameters with advanced filtering. Ticketmaster vs Stubhub: Customer Service. "Due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been canceled," the site said in a tweet. The company declined to comment.) Some teams, venues, or artists put delivery delays. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. StubHubs website is very convenient to use. 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