You are about to visit the Philips USA website. Download the On the Go Consumer Warranty (PDF). I like that the plug-in base system has a 30-hour battery in case of a power outage. To order an AED itself, call the same number (1-800-225-0230) and press option 2. Support | Contact Us . At Lifeline, our customers are our lifeline and we listen attentively to what they have to say. *Determination at the sole discretion of Lifeline. 111 Lawrence Street, Framingham, MA 01702. Our team of Sales Consultants are ready and available to help you find the right Lifeline solution for your family. Welcome to Philips Support We are happy to help you. Lifeline offers three unique medical alert systems: two home-based and one mobile unit. Please contact us for questions about the Lifeline medical alert service. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. Our commitment to providing quality and caring service to seniors, patients and their families has made us the industry leader for more than 35 years. Who Its Best For: The Lifeline HomeSafe Standard is made for homebound seniors who decide against fall detection. Still, at $29.95 per month for a landline plan, its a bit steep, especially considering that top-reviewed Bay Alarm Medical starts at $19.95 per month for similar coverage. Philips Lifeline consumer reviews, complaints, customer service. Want to speak to a technical or sales representative via phone, or get a mailing address? Order Information Delivery Options & Charges Returns & Exchanges Need Additional Support? Description Humana offers at-risk senior members Philips Lifeline medical alert services, including AutoAlert, Lifeline's proven fall detection technology, helping to support independent living. You will be paired with a Care Specialist when a fall is detected. We will dispatch a neighbor, family member or emergency services based on each unique situation. It offers fall detection, two-way talk, and location detection. Requires user account. Selected products Table of Contents hide. Features include: waterproof help button pendant or wristband and two-way communication through an in-home base. For help with your Lifeline medical alert system, mobile app, or health service, the following guides provide illustrated instructions for set-up as well as resources for operation and troubleshooting. Philips Lifeline is an established medical alert company that has been manufacturing personal emergency response systems since 1974. Message, some long text goes in here and some boring description to be overwritten programatically 4. If you are someone looking for different ways to save money on a medical alert system, you might want to read my analysis of LifeFone. Customer service and technical support at 1-800-816-4885, select. Mobile base unit No landline required Fall Detection (optional) * GPS location capabilities Pendant options available $39.99/month Get $4 off Monthly Monitoring Use promo code: DEAL2023 Shop now Medical Alert Plus Our 360 Reviews team draws on this same unbiased approach to rate the products that you use every day. Company contacts Media contacts The #1 claim is based on the number of subscribers. Requires user account. Its been shown to detect about 95 percent of falls, and false alerts are relatively rare.3. Automatic Fall Detection. Terms of Use| Lifeline's in-home systems have a range of 500 feet. Bad month for them to be late as purchasing an inhaler to fill in was at full price because it was early in the year and co-pay not met. The Industry Tips its Hat to Andrew Dibner. A highlight of the HomeSafe Base Standard is the buttons battery life which lasts for years. These installation charges are something we simply dont see from other providers. Where can I find my model number and slash code (Example: HX9352/10)? Your IP: This button can connect with the base station from a few hundred feet away. 6. For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support 1-800-422-9448, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support, AED 1-800-225-0230 To order AED supplies press option 1 To order an AED itself press option 2 You can also e-mail aedsupport@philips.com, You can also e-mail aedsupport@philips.com, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support 1-800-422-9448 AED 1-800-225-0230 To order AED supplies press option 1 To order an AED itself press option 2 You can also e-mail aedsupport@philips.com, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728, Oral Healthcare Professionals Sales and Support 1-800-422-9448. (More details coming up.). HomeSafe buttons are waterproof up to one meter of water for 30 minutes. HomeSafe Standard is available for landline or cellular service. *Disclaimer: Fall detection, including AutoAlert, does not detect 100% of falls. The help button is also waterproof so you can keep it with you while in the shower or bath. As the first company to offer medical alert systems in America, Lifeline has nearly 50 years of experience protecting older adults and providing peace of mind to their families. The first consideration should be whether you want an in-home or on-the-go medical alert system. Contact us here. My Philips for Professionals Access key account, product and service information as well as your available training opportunities from one place. Please allow up to seven days from the date you mailed your payment for it to be posted. Today, we are redefining what it means to be there at every point in the aging journey. Most service requests require a basic set of information in order for our representatives to create a new ticket. Tocontactour team on press-related matters e.g. Call for Help: As soon as you press your help button, or a fall is detected, you are connected to our North America-based, owned, and operated Response Centers.*. We want to help you stay healthy and arm you with valuable information from trusted resources specifically for you and your loved ones. If you happen to be a veteran, read our guide to the best alert systems for veterans. For on-the-go coverage, GoSafe 2 is a great choice. After my husband was deceased and I was living alone, the kids saw that Lifeline was necessary. Im completely happy with it. Then in the early 1980s, Lifeline became available for home use.4 Their first mobile unit, GoSafe, hit the market in 2014. Most importantly, Lifeline Cares is a way for you to be there for your aging loved one and your family, at any time. At the time of this writing, Lifeline was offering a discounted rate for new customers. Sitemap| *Disclaimer: Fall detection, including AutoAlert, does not detect 100% of falls. Each of the plans requires a one-time activation fee or equipment fee in addition to the monthly fee. Monitoring patient data with Philips enterprise patient monitoring ecosystem, Philips Image Guided Therapy System Azurion with FlexArm, Philips Lifeline Medical Alert Services with AutoAlert. (Some systems . Pendant coverage is subject to the device location, environment, equipment, and facility conditions. All you need to do is press your help button, worn as a wristband or pendant, and a Trained Care Specialist will make sure you quickly get the help you need. Selected products To download photos and videos, visitour media library. I look forward to experiencing the potential addition of location detection for caregivers on the Caregiver app. Koninklijke Philips N.V., 2004 - 2023. U.S. News 360 Reviews takes an unbiased approach to our recommendations. Our Customer Support Specialists can guide you through your options. Jenny also covers caregiving, Medicare, assisted living, memory care, and Alzheimers and Parkinsons diseases. Lifeline subscribers can live with greater peace of mind in the comfort of their own homes knowing in the event of a fall or medical . Requires user account. You may choose to install the system yourself for free, or you can choose to have it installed by the company. If I had a parent with dementia who wandered from home, Id really like to know their location. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Unfortunately, GPS tracking for caregivers isnt part of the deal, unlike with some other brands. But if you choose cellular service, it costs $43.95 monthly. Requires user account. Other brands have medication reminder services that cost much less, but the Lifeline option actually dispenses medication, which helps to reduce the chance of dosage errors. The Lifeline HomeSafe Standard medical alert system provides affordable, easy-to-use equipment, giving peace of mind to seniors and those who care for them. 2 When reminded by the Philips Medication Dispensing Service, . However, any cord worn around the neck can pose a strangulation risk, including the possibility of death and serious injuries. We're here to help. Please call Customer Service at 800-635-6156. These systems are available with landline and cellular base stations, and typically a base station can monitor a button from other rooms of the house. Find an update for your device To cancel the service, please call customer service at 1-800-635-6156. A purchase of a Lifeline medical alert system includes access to its 24/7/365 North American-based Response Centers. Sure, its a little pricey as Ive tried brands that only charge $19.99 per month but Lifeline does have some redeeming qualities. However, other free apps for caregivers are readily available, so I wouldnt use it to account for the price difference between Lifeline and other brands. 111 Lawrence Street, Framingham, MA 01702. Our personal alert services give you fast, reliable access to a trained North America-based, Response Associate 24/7 at the push of a button. The HomeSafe system is available for landlines and cellular service. Once the service is canceled, your automatic payments will stop immediately. Features include: waterproof help button pendant, automatic fall detection at no extra monthly charge, two-way communication through the mobile device, location tracking, and rechargeable battery that lasts two to three days. Requires user account. HomeSafe | HomeSafe with AutoAlert | On the Go | Medication Dispenser. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. Philips Lifeline's option for out-of-home protection is On the Go. In the end, Lifeline is a trusted brand, and for those who dont mind paying a little bit extra, its a product that will likely not disappoint older adults or their caregivers. They responded as quickly as I would expect under the circumstances that I had used it. In addition, they dont require long-term commitments or contracts. You can learn more about the brand background in our recent LifeLine review. Caution: To reduce any risk of strangulation, Lifeline neck cords are designed to break apart under certain conditions. Both times, I was outside and I fell on the ice and the response was good. Most service requests require a basic set of information in order for our representatives to create a new ticket. A mobile system is typically preferable if you frequently travel or participate in activities outside your home. Lifeline offers a range of in-home and on-the-go mobile alert systems. *, Easily form and activate a care circle of family and friends, Get meaningful insights and notifications about care, Manage your Lifeline service when and how you want. Repair your product and give it a second life. The pendant is returned in un-worn, like new condition*, in the original packaging, complete with all product literature and accessories (chargers, etc. You can email the site owner to let them know you were blocked. This allows paramedics to enter your home without having to damage a window or break down a door. You are about to visit the Philips USA website. Compliance programs Read about the compliance programs that guide our commitment to quality, innovation, leadership and integrity. We suggest you check the product box (model number could be on the bottom) or on your invoice. If youre interested in an option that costs less up front but includes a reminder service, read my review of Lively alert systems. Yes, the pendant can and should be worn in the shower, as falls can occur in the bathroom. Find all investor-related information inourInvestor Relations section. It was the brainchild of the late Dr. Andrew Dibner, a gerontology-focused professor at Boston University. Have a non-critical service request? Global Fall Detection System Market Global Fall Detection System Market size is projected to reach USD 503.7 million by 2027, from USD 358.6 million in 2020, at a CAGR of 4.5Percent during 2021 . No. We review each product thoroughly and consistently and give high marks to only the very best. Regularly update your products software to take advantage of improvements, new features and bug fixes. By clinical application Clinical application courses for monitoring and imaging systems and software designed to support clinical excellence. Lifeline will auto-withdraw each month on your existing bill date. Chaudhuri, Shomir. Cloudflare Ray ID: 7a27cdb6599c3916 Lifeline offers a limited one-year warranty for its GoSafe 2 GPS device. Photo: Bay Alarm. Visit your local customer care page for all product-related questions and online shop support. Let us know if there is anything more we can do to help! Pro Tip: GoSafe2s audio beacon is a one-of-a-kind feature. Regardless of the type of medical alert system you purchase, youll be able to call for help from Lifelines 24/7/365 North America-based Response Centers. I am 98 years old and fell on November 14, 2022. Find FAQs, troubleshoots, user manuals and tips. See below for details about our policies and processes. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4087103/, Google Play Store. Your remain in control of your life, and you choose how you are helped- by a neighbor, a loved one, a caregiver, or emergency services. Monthly cost for mobile GPS tracking option: $25 or $30 . It requires a one-time device fee of $99.95. If you need to swap your Lifeline medical alert system, please call 1-855-655-4405 as soon as possible to speak to a Lifeline Customer Support Specialist. This feature will bring peace of mind to caregivers of loved ones living with dementia, among other medical conditions. Lifeline is a relatively easy-to-use medical alert system. By clicking GET FREE QUOTE, I understand and agree that a representative of Philips Lifeline will be contacting me at the telephone number I provided. (2019, July 17). Lifeline also charges a $99 device fee for this on-the-go system, and then you choose between a $24.95 self-installation fee (recommended for most) or a $99 professional installation fee. Awful customer service Awful customer service - have asked to make a complaint but have basically just been ignored. Sure, it's a little pricey as I've tried brands that only charge $19.99 per month but Lifeline does have some redeeming qualities. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. However, it should not be worn in a pool as chlorine can damage the device. Please note that all salary figures are . Couldn't have asked for more. Also impressive is Lifelines use of Advanced GPS, or A-GPS, for especially fast location tracking. Emergency Care and Resuscitation Solutions, Radiography | X-ray & Fluoroscopy Solutions, Customer support for healthcare professionals, See if your question is answered in our FAQs to save a call, See what information you will want to have before you call, Technical support for healthcare products. An enthusiastic worker with a desire to continuously learn new skill sets while contributing to the company's growth and success. For the status of a part, please call Parts and Tech Support at 800-722-9377. There are currently no items in your shopping cart. Once you have fully converted from paying by check to Auto Pay, you can confirm your payments to Lifeline by reviewing your monthly credit card or bank statement. Please note that if we receive a signal from your Lifeline equipment after you have notified us to cancel, your services will be reactivated and your applicable Auto Pay deduction will resume on the same monthly bill cycle. After earning a degree in journalism, Jenny Wisniewski spent much of her professional life in education; however, she returned to writing in earnest in the senior care space, acting as caregiver to her mother. Request user account Consumer product support Click herefor support for your consumer product. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Register your Philips product You'll receive exclusive offers, extended warranty, easy access to support, tricks, tips and how to's. Repair your product and give it a second life Repairing your product helps it to last longer and reduces the environmental impact of your purchase. No additional wireless equipment is needed. Philips Lifeline Emergency Response System Services Provided In Quay County Philips Lifeline House, NM 88121 Office Hours. Hospital supplies and equipment Shop for supplies and consumables, patient monitors, emergency care, diagnostic ECG, and mother and childcare products. The wireless service is provided with the Lifeline service. Overall, Lifeline tends to be slightly more costly than companies in our Best Medical Alert Systems of 2023 rating. Learn more, For the status of a part, please call Parts and Tech Support at 800-722-9377. My neck cord is worn. Philips Lifeline customer service teams are professional, responsive, and available to help with the setup of your equipment. However, youll get a longer range with most other brands. Lifeline is currently offering new customers a special discounted rate for the first six months of the subscription. (2021). Use the full original product model number (e.g. Warranty: none. Lifelines On the Go system costs $49.95 per month and comes with an all-in-one unit, charging cradle, and power cord. The Lifeline wireless communicator, powered by a third party cellular provider is easy to set up. Each contact can share their availability within the app. Please choose your product category below to find the correct details. Selected products The base station uses a backup battery in case of a power outage, which is good for up to 30 hours. HomeSafe makes replacing batteries simple for users. Philips Lifeline actually has the greatest number of subscribers of any medical alert system on the market, even more than Life Alert. Having the following information available prior to calling can help expedite your request and hopefully shorten your call time. At Lifeline, were here to support you. At this time you are not able to view your transaction history on the Lifetime website. Global distributor contacts Find detailed contact information to locate a distributor of Philips products in your region. Call us at 1-800- 432-5378 Monday - Friday 6:00 a.m. - 4:30 p.m. PT MedicAlert is proud to partner with #1 rated* Medical Guardian to provide our members with a special offer on the Medical Guardian medical alert system. Call us at any time to check the status of your order. All rights reserved. Frequently asked questions about online shop orders, If you are calling about the recall of the Philips sleep apnea and ventilator devices please visit our website at. Lifeline also uses Wi-Fi to track access points in indoor spaces. The action you just performed triggered the security solution. This single-piece mobile system includes five locating technologies to quickly pinpoint your location* and dispatch help. For more information to save you money on a medical alert system, read our guide on How to Get a Medical Alert System for Free. Is your product not working as it should? I further understand and agree that Philips Lifeline may utilize pre-recorded messages or contact me using autodialer technology. Repairing your product helps it to last longer and reduces the environmental impact of your purchase. For the first 6 months, new subscribers receive $6 off the monthly fee of a HomeSafe system. MR 4. Unlike HomeSafe Standard, HomeSafe with AutoAlert has included fall detection with AutoAlert for an added $15 per month. Philips lifeline is all I know. Lifeline keeps their add-on offerings and upgrades simple; they sell just a few for those who want to customize their systems. There are two options: self-installation costs $19.95, or a Philips technician can install the device for $99. A sales oriented position to utilize my communications, decision making, persuasion, relationship building, marketing, and creative . At Lifeline, were dedicated to the highest levels of customer care and satisfaction. Refer to IFU for more details. Follow the directions in the instruction packet included, or call us for assistance. The installer will walk you through how to use your Lifeline system and will answer any questions you may have. Founded in 1984, Lifeline was the first company in North America to offer home medical alert systems. Their alert plans start at $29.95 per month and range up to nearly $60 per month. Having issues with your product? Find out here more about our return conditions and how to return your product. Once Auto Pay has been set up, you will stop receiving invoices. Cost of Lifeline medical alert systems. Initial Complaint. Address 1000 Washington Street, Suite 600, Boston, MA 02118 Directions Phone Open from 8:45 a.m.-5 p.m., M-F (617) 305-3580 If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer/ADA Coordinator Andrea Nixon. For billing questions about the HomeSafe and On the Go medical alert service, please call 800-635-6156 or complete the contact form below. Find everything about placing an order, your order status and how to change or cancel an order. Many call operators are bilingual and speak both Spanish and English. This is why your current charges are separated by the monitoring and equipment rental charge. Previously, shes written for national publications such as Country Magazine and Sierra Magazine. 111 Lawrence Street, Framingham, MA 01702. For security purposes, we are not informed why a card is declined. At first, they marketed Lifeline systems to hospitals. PC. CT 2. However, the device, activation, and . It seems that you have searched for something else than we expected. Talk to your bank or credit card company for more information and then let us know when the issue is resolved. For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368
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