We remind you that throwing cigarette butts or anything else overboard at sea is strictly prohibited as it may seriously put in danger safety at sea. (MSC Partners), Nagyszombat U.1 In line with global standards, smoking areas on board are fewer than non-smoking areas and are indicated by signage and ashtrays. You can settle your final bill in any of the following three ways: By credit card We will contact you via email, SMS or WhatsApp to let you know our latest offers and cruise products that we think might be of interest to you. Found 1 email address listing: @wdfg.com Preparing Flora profile View Flora's Email (It's Free) 5 free lookups per month. Online chat available from homepage. It is extremely important that you always arrive at the port with your e-ticket, including the embarkation form with complete and accurate personal data. It is free for guests to attend the performances held on board MSC cruise ships. This is to advise you that MSC is fully aware that many of our Non-AMS NVOCC's intend to start making, or have started to make, their own Importer Security Filing (ISF). Looking for our contact us page? When at sea, it is not possible to access the internet using a high-speed broadband connection as you would on land. Guests should provide a copy of a medical certificate confirming their existing pregnancy. All MSC cruise ships have a well-equipped Medical Centre, supervised by a ships doctor and other medical personnel. What credit\prepaid\ debits cards are accepted? Yes, you can. Posted January 6, 2017. For cruises in the Mediterranean, Northern Europe, Antilles, Dubai, the Emirates and Oman, as well as MSC Grand Voyages departing from Europe, the onboard currency is the Euro (). On MSC USA website is a "CONTACT US" form which can be filled out and submitted through the website. Bulgaria, Burgas 8000 - 39 Lyuben Karavelov Str. Some requests may require closer examination from a practical or medical point of view, which will be carried out by a specialized internal committee. MSC Cruises Media Contacts Worldwide. Lou Karcanes (1) 609 254-5981 Management Team Contact Information Scope Contact Name Email Phone Number; Customer Service- Export: Wilson Baker: wilson.baker@oocl.com . King Street Wharf Sydney NSW 2000 MSC delivers a professional, efficient service, tailored to the specific needs of your business. 0203 426 3010 Mon - Fri 9.00 - 19.00 | Sat 9.00 - 17.30 Call me Back Home Forms Success Contact us success CONTACT US CONFIRMATION Thank you for getting in touch. We accept the following credit cards; Visa, MasterCard, American Express, JCB, and Diners Club. Your internet data needs to travel vast distances between the ships antennae and the nearest satellite, and it needs an unobstructed line of sight between them. I fill it out and hit submit the type field disappears and it tells me it is a required field but will not let me change it back. If youre celebrating your childs birthday during your cruise, you can make it even more fun by ordering a special Doremi cake. Are there parking facilities at the pier? 877-665-4655. Specialty Crop Trade Council Carrier of the Year 2021, TopOcean Outstanding business partner 2020, Carrier of the Year 2018-2019 Bobs Discount, AIT Worldwide Logistics Diamond Ocean Carrier of the Year 2020, Absinthe (if not compliant with specific regulations), Ceramic tableware the lead content in the glaze of which exceeds a certain limit, Jadeites or rubies (whether contained in jewellery or not) mined in Myanmar, Gold coins if originating in specific countries (e.g. MSC Mediterranean Shipping Company would like to remind our supply chain partners of our policy regarding the mandatory use of International Standardization Organization (ISO) 17712 compliant High Security Seals (HSS) on all full containers for international transport by MSC. Phone : +972-4-8549046 Embarkation begins at the Check-In time shown on the cruise ticket. All rail shipments must have the VGM submitted within 24 hours of the container gating in at the origin rail ramp, to avoid any extra fees levied by the terminal for weighing services. Our customer service staff will be happy to help you make or change a booking, and provide you with assistance before or after your cruise. Phone: +40 720 800278, Interra Travel For detailed information on Crime Response please click here. I have already cruised with MSC in the past I have booked and I will cruise with MSC. You also may update your membership information online. How can I subscribe my children to the Kids clubs? :1-562-9019400; Fax No. Key Contact Mobile/Cell Number ; Customer Service Export: Steve Overton (1) 773 957-9309: Tamra Smith (1) 562 234-2733: Customer Service Import: Louis Feliciano (1) 562 229-8365: James Lester (1) 562 293-6936 Documentation Tracy Sha (1) 385 434-9662 Emmanuel Leprettre Customer Service - West Coast. MSC has been helping customers to ship cargo to and from the USA since 1971. It is extremely important that you always arrive at the port with your e-ticket, including the embarkation form with complete and accurate personal data. 45, Ananda Coomaraswamy Mawatha, Colombo 07 Every ship in the MSC Cruises fleet has a well-equipped modern Medical Centre on board. In fact the special operating environment that regulates the maritime sector means that many products (such as alcohol, tobacco and fragrances) can be sold duty free, bringing reductions of up to 30% off retail prices on land. To ensure family activities run in a safe environment, some onboard services are subject to changes based on local regulations or other restrictions, in the context of the COVID-19 situation. All decks and public areas of our ships are accessible to guests with reduced mobility. . Switzerland. Phone 800-645-7270 - General 800-753-7970 - Website More Chat Registered users, chat with an MSC Associate right now, MSC Locations We are never further than a click or call away View All, Email customercare@mscdirect.com and receive assistance within 24 hours. Thank you for visiting our site and we look forward to seeing you on board soon! Accepting the U.S. Coast Guards declared equivalency, whereas they have confirmed that the existing terminal weighing practice for on-dock scales in the United States is compliant with SOLAS regulation, all U.S. marine terminals are now allowed to use their certified scales to record the VGM. . Properly trained and certified guide dogs are allowed on board, provided they are in good health and have all documents required for entering the countries visited during the cruise. MSC Cruises responsibility with respect to lost, damaged, or undelivered luggage is explained in the Passenger Contract. To view the full list, visit the dedicated, Items infringing trade and copyright regulations. When is the best/worst time to use Satellite Internet Access? You can manage your childs onboard account at Reception - Guest Services. There are ad-hoc programmes designed for every age group, as well as sports competitions, contests, quizzes, treasure hunts, and games in the swimming pool. Yes. Please use the following link to access the. In order to issue the e-tickets, the following personal information is required for all passengers included in the booking: First Name, Last Name, Date of Birth, Place of Birth, Gender, Nationality, Passport or National ID Card Number, Passport place and date of issue, Passport or National ID Card expiry date, and Emergency Contact Information (First name, Last name, Telephone Number of a relative or friend not traveling with you, that we may need to reach Before arriving at the port, you should ensure that you have all personal travel documents required, and that all personal information shown on your embarkation form is correct. For a better experience and to continue your booking with MSC, please update your browser by downloading the latest version below. Operating from four regional offices in Ipswich, London, Liverpool and Glasgow, supported by our national team across the UK, we're committed to delivering customer excellence and finding the best solution for your cargo. By MSC Cruises Address: 6750 N. Andrews Ave., Suite 100, Ft. Lauderdale, FL 33309 Phone: 855-263-4259 Email: msccustomerservice@msccruisesusa.com Norwegian Cruise Line Address: 7665 Corporate Center. How soon will I receive a reply to my special needs request? Phone:+40 0239689800 Please check availability when booking. Australia: 1300 028 502 New Zealand: 0508 4278 473 Opening Hours Mon-Fri 9am-5:30pm Sat 9am - 1pm MSC Cruises (Australia) Pty Ltd MSC Cruises Suite 532, 5 Lime Street King Street Wharf Sydney NSW 2000 GPO Box 4541 Sydney NSW 2001 MSC Cruises Cares Kosher meals can be consumed in the main restaurants and must be booked at least 3 weeks before ships departure. Phone: + 30 210 4284391, 65, Vasilissis Sofias Ave, 11521, Athens, Greece, VISTA 5, office 519, MSC Krstarenja doo Kosher meals(pre-packaged breakfast, lunch and dinner)may be available on board for an additional charge starting from 25 pp/day. In the context of the U.S. Customs Trade Partnership Against Terrorism (CTPAT) program and in line with guidance from many government agencies Agricultural Security Minimum Security Criteria, the U.S. Customs and Border Protection (CBP) Customs Trade Partnership Against Terrorism (CTPAT) Maritime Security Unit (MSU), along with representatives of U.S. Department of Agriculture (USDA), Animal and Plant Health Inspection Service (APHIS), Australian Department of Agriculture and Canadian Food Inspection Agency (CFI) and various other governments and/or international entities such as theWorld Trade Organization (WTO), and according with the International Plant Protection Convention (IPPC), it has become increasingly important to focus on the prevention of pest contamination of containerized cargo and wood products (WPM Wood Packing Material) in order to mitigate risks such as bio-security and hazards along the supply chain. Peritoneal dialysis may be performed on board, if the guest brings all necessary medicines and equipment. East, Suite 101A Mississauga, ON L4W 4X7 Canada media Our customer service staff will be happy to help you make or change a booking, and provide you with assistance before or after your cruise. The Company reserves the right to levy a fee should passengers be found smoking in non designated areas of the vessel. Your browser may be out of date or not compatible with our new site and may not be secure. Office Zagreb At the moment this section is accessible only on our desktop site. If you choose not to set a spending limit you authorize all purchases made by your child onboard. Local Contacts USA Contacts. This interference can result in slow response times or even the system becoming unresponsive. Read all the information regarding our cruise and itinerary updateshere. Guests can attend one of the two nightly seating plans, which are identical to the restaurant service seating plans. Durban: 33 Claribel Road, Morningside - South Africa Can I undergo dialysis treatment on board? Yes, provided that they are fully independent. Powered by Invision Community. If you book your cruise directly with MSC Cruises, then you should personally complete the web check-in process. Are there any kind of daytime activities during port days? Two additional larger Seaside EVO ships, representing a further enhancement of the prototype, will have a . If you need more lookups, . What can babies and small children eat on board? How is luggage handed over when boarding and leaving the ship? Please rotate your device to enjoy a better experience, Modern Slavery Act Transparency Statement. You should make sure that your debit/prepaid card is enabled for use abroad. HR 20 000 Dubrovnik 5 - All industry participants, need to be aware of the risk of penalties for not complying with biosecurity requirements for the individuals involved, which will vary and can be most serious. Your account. Busca y analiza las opciones de trnsito . To report any missing person or criminal activity while on board, we recommend to immediately dial Tel 99 for prompt assistance (Reception Guest Service). Phone: +36 14844012 2/16/23. In connection with this, MSC Cruises offers pregnant guests and the people travelling with her in the same cabin the opportunity to cancel free of charge their cruise to countries affected by Zika or rebook using cruise credit to another destination of their liking among the worldwide destinations that MSC Cruises offers to be utilized within a 24 month period. How many pieces of luggage can I take on board? We're here to help you in any way we can. You can either search by topic or look for a specific question. For a better experience and to continue your booking with MSC, please update your browser by downloading the latest version below. Will the Kids Club be open in the next months? After this deadline, we may be unable to provide the level of assistance required. Scooters must be stored and batteries recharged in your cabin which is fitted with 110V sockets (US type sockets) and 220V sockets (German type sockets)avoiding to connect when using the hairdryer. Children cannot remain onboard if their parents or legal guardian go ashore, unless expressly authorized by the onboard staff. courteous and efficient. Taking recommended actions at critical interchange points to reduce the spread of invasive pests, will not only support the prevention of such risk, but will allow to move containers/cargo faster and more easily through ports whenever a container inspection will be conducted by pertinent authorities. Member Service Center. Shops are normally open while at sea and during the day. Every child is issued with an MSC ID wristband during embarkation. Yes, all ships in the fleet contain a number of specially fitted cabins with extra floor space and more room for movement. No existing res yet, I am trying to book. We also provide cargo consolidation, loading and re-loading, packing, unpacking and cross-loading services from containers to trucks. Emergency services are available round the clock by calling the Medical Emergency number. Yes, you can purchase the photos youve made while on board with our professional photographers on our dedicatedMy MSC Photoswebsite. Export. MSC has since grown to become a world leader in global container shipping operating over 560 vessels. 28043 Madrid - Espana, Click here (french website orgerman website) for more details, Altunizade Mah. Loan Department. Malta. We're adding new exciting activities and family game shows that will be available for booking up to one day in advance. Gat sv. On MSC USA website is a "CONTACT US" form which can be filled out and. How can I pay onboard if i didnt collect my cruise card yet? Please note that each guest is also responsible for securing any necessary visas and immunizations. For more information visit our Health & Safety page. Yes. Microsoft Store support. Among the shops on board, youll find a Chicco corner with a selection of great products for babies and toddlers, including nappies. We're here to help you in any way we can. Ord. Mon-Fri 9am - 7pm ESTSat-Sun 9am - 6pm EST, 6750 N. Andrews Avenue Our customer service staff will be happy to help you make or change a booking, and provide you with assistance before or after your cruise. For a better experience and to continue your booking with MSC, please update your browser by downloading the latest version below. 159, Business Garden - Cladirea B, Etajul 8, Sector 6 Bucuresti - Romania Parking can be purchased through MSC Cruises in most ports of embarkation. Saturday 09:00 - 13:00, 2023 MSC Cruises S.A. All rights reserved. Prior to reaching the cruise terminal, guests are advised to label their luggage using the tags received with the cruise ticket, and hand it to MSC staff at the terminal. Work at MSC Other enquiries Back to Top COUNTRY-LOCATION / LOCAL OFFICE Office details Doing business together Solutions Local information E-Business Sustainability myMSC Get to know us Newsroom Careers Contact us Headquarters: +41 227038888 info@msc.com Chemin Rieu 12, 1208 Switzerland First Name * Last Name * Spain. Cape town :Block C Ground Floor, Lagoon - South Africa, Beach Office Park, Cnr Boundry Rd & Marine Drive, Milnerton, MSC Cruises (Australia) Pty Ltd. Mediterranean Shipping Company US callers: 888-LINK456 - International callers: +1 212 8271672 - Email: support@msclink.com After logging in click "Chat" at the top of any page to begin! 2132 NG Hoofddorp, Biuro Podrozy Niebieska Mila ul. Phone: +361 430 1778, Hattyhz, Budapest, Hatty, u. The following items are mandatory and must be on allVGM instructions: VGM + weight measurement unit (lbs. Quick Find Contact. Here are 10 examples of customer service emails for you to use as a guide when crafting your own responses: 1. The following credit cards are accepted:Visa, MasterCard, Diners, JCB, DiscoverandAmerican Express. Those cannot be used with the Browse package. Union 2 Esq. 14 Tsar Osvoboditel Blvd.,fl. On board of the renewed MSC Armonia, MSC Sinfonia, MSC Opera and MSC Lirica ships, there can be up to three seatings for the evening shows. The Centres for Disease Control and Protection (CDC) has issued guidance advising against travel in zones affected by the Zika virus for women who are pregnant and their partners as well as for women who are trying to become pregnant. Does somebody have a valid email address for customer service? (pre-cruise inquiries - upcoming sailings, itinerary changes, booking, promos, etc), Media/journalists to contact:msccruises@punchcanada.com, 2023 MSC Cruises S.A. All rights reserved. Also a limited number of cots and highchairs are available on board, although please be prepared for increased demand for these during the high season. Here's an example of an email response when a customer has a question: Hi Mark, Thank you for reaching out about the shipping estimates for your customized order. Just call and speak directly with your Travel Agentmuch easier than email. The luggage will be collected and delivered directly in the terminal building during disembarkation. Join before the cruise and earn 100 bonus points! all Cuban-made articles or merchandise from Iran, Myanmar or Sudan, Narcotics and some medication containing prohibited substances, Absinthe (or other alcohols containing Artemisia absinthium), Endangered species that have not been outlined by CITES. If you are contacting us about a cruise you are yet to take, we aim to reply within 48 hours of receiving your email. Primary Contact Massimo Bergamaschi Vice President, Contact Center Operations 6750 N . Please rotate your device to enjoy a better experience, Modern Slavery Act Transparency Statement. I don't have a eMail address for customer service since I contacted them only via phone 3-times, never by eMail. No credit card required. Can I bring my Mobility Scooter on Board? 'Ashley' proceeded to tell me missing cruises can't be corrected more than 3 months out, that absolutely no exceptions ever, even if it is obviously am MSC mistake, would not transfer me to a supervisor. Smoking (including e-cigarettes) is not permitted in cabins, on cabin balconies and anywhere not expressly indicated by signage and ashtrays. They shall be confiscated and can be taken off the ship to be used while in port. Ground Floor, Al Fadi Building, 21, Mecca St, MSC Lebanon Cruises Division Web: www.topkinisis.gr, 83, Iroon Politechniou Avenue. What makes MSC stand out in our industry is our team of over 650 people. Do on board staff receive special training in providing assistance to passengers with disabilities or reduced mobility? Never miss what's important and book your activities. If you choose to pay by credit card, your account will be closed automatically at the end of the cruise, so there is no need to go to the Reception Guest Service. However, if you are under 18, subscription can only be completed by a parent or legal guardian. Yes, provided that the miniclub staff is notified one day prior to the excursion. Yes, MSC Cruises and its staff are constantly striving to provide the best service possible for all guests, including those of reduced mobility or disabilities. The temperature in your cabin can be easily regulated using the thermostat. Wheelchairs are available on all ships in the MSC Cruises fleet, for use during embarking and disembarking or in the event of an emergency. Activities are also scheduled during port days, including but not limited to: professional dance classes; fitness classes; games, and so on. Mon-Fri 9am-5:30pm. Phone: + 94 11 234 5723, 2023 MSC Cruises S.A. All rights reserved, Vyletni Plavby na mori s dopravou a delegatem Lidecko 31,756 12 Horni Lidec Vsetin, Address: Korunovacni 22, 170 00 | Praha 7, Calea Mosilor - Intrarea General Ipatescu, Nr. CC Help Jenn These cabins should be requested at the time of booking. The ultramodern ships in the MSC Cruises fleet go substantially above and beyond what is required, carrying backup mechanical, navigational and safety provisions. What is the main difference between Browse and Browse & Stream packages? Sunbeds are available free of charge for all passengers, although they cannot be reserved. What will the temperature be like on board? Keep in mind that the scooter minimizes the available space within your cabin. TNT USA Inc Packing & Crating Service Packaging Service Shipping Services Website (310) 242-9700 8500 Osage Ave Los Angeles, CA 90045 3. If possible, they should be carried in hand luggage. Telephone Number +27 11 844 6073 Operating Hours Mon, Tues, Wed & Fri 08:00am -17:00pm Thurs 09:30am -17:00pm Sat 09:00am-12:00pm Closed everyday 13:00pm - 14:00pm MSC Cruises South Africa 150 Rivonia Rd Morningside Sandton 2128 No, if you activate a device, this device cannot be changed. Once registered you will automatically be directed to the activation page. Empreendimento Alcantara-Rio, Rua Fradesso de Silveira n 4 - 1A Get you new passport, passport renewal, child passport, or lost passport at our new Broward County location now. People I have dealt with in the past on a complaint was their customer service manager Rachel Green. To activate purchasing with the Cruise Card, Guests must either register their credit or debit card at the check-in or onboard at the Cruise Card Activation Points (only available on certain ships), or by leaving a cash deposit at the Reception - Guest Service immediately after embarkation. Entertainment varies between itineraries. Monday Friday 08:30 - 17:30 Mon-Fri: 9am to 5pm. Suite 532 5 Lime Street, King Street Wharf Is it possible to upgrade from the Browse package to the Browse & Stream one? 19952023, The Independent Traveler, Inc. 2023 MSC Cruises S.A. All rights reserved. The Arrival of MSC VIRGO in Pointe-Noire Promises a New Horizon for Central Africa, The global nature of trade will prevail, MSC CEO tells TPM23 conference, Meet MSC in Boston at the Seafood Expo North America (SENA), MSC Group and MSC Foundation Support Earthquake Relief Initiatives in Trkiye and Syria, MSC Commits to Achieve 100% Electronic Bill of Lading Adoption by 2030. By debit or prepaidcard Customer Service Center. Garmischerstrae 7 Our Customer Service staff will be happy to guide you around the website, help you make or change a booking, and provide assistance before or after your cruise. Currently, there are no US terminals with a NO VGM No GATE policy. Fax: +94 11 2564587, Jetwing Travels (MSC Partners) Please rotate your device to enjoy a better experience. View the full list of prohibited and restricted goods. Bienvenido al nuevo portal de MSC! MSC Cruises should be informed of all special needs via the Special Needs Form, which is available online and at all accredited travel agencies. Suite 100 Contact Us: Customer Testimonials: Locate Us: Opening Hours: Our History: Modern Slavery Statement : Phone. EDI (viaINTTRA; GT NEXUS; Cargo Smart), Manually (viaINTTRA; GT NEXUS; Cargo Smart), Fax: 908-605-2619; e-Mail: us038-vgmusa@msc.com. In cash We offer a variety of the best financial services and strive to help you whether you need an auto loan, checking or savings account, and even a home mortgage. SOLAS VGM Customer Service: 1 800 222 3367, It is illegal to bring the following items into or out of the USA. Contact. Is it possible to change devices once activated? C/AREQUIPA, 1 - 4 Emails can easily go unanswered for ages. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Sat: 9am to 1pm. On board MSC Meraviglia, MSC Seaside, MSC Seaview, MSC Bellissima and MSC Grandiosa, we offer Digital wristbands (for a fee), allowing you to see exactly where your little ones are at all times. Your browser is not compatible with our new website and may not be secure. Email customercare@mscdirect.com and receive assistance within 24 hours More Support Our superior quality products and knowledgeable customer service associates have helped make MSC one of the nation's premier distributors of industrial supplies. We're here to help you in any way we can. Any amount deposited in cash and not spent during the cruise will be reimbursed in cash at the Reception - Guest Service on the final morning before disembarkation. Colombo 2 - Sri Lanka Support is available by phone, email or the contact form, Monday through Friday 0700-2000 EST (closed on federal holidays). Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Repeatedly smoking in non- smoking areas can ultimately lead to disembarkation. Login Hi, {0} Sign out. If you would like any assistance, just give us a call. Andrassy ut 1 Our apologies for any inconvenience caused. MSC International. Two pieces of luggage per person is the accepted limit*. 10557 Athens - Greece Customer Service Phone: +1 (800) 666-9333. To track a Msc courier package, you can follow these steps: Obtain your Msc tracking number: This number is unique to your package and can be found on your shipping receipt or confirmation email. The Medical Centre is open at the times advertised in the ships Daily Programme. It is up to each entity which forms part of the supply chain to ensure that they are adhering to agricultural pest and contaminants requirements, by following the rules of each country and/or port destination. Email address: Avista account number (optional): Phone number: Please contact me regarding this issue. For truck delivery the ultimate deadline for VGM submission will be 12 noon local time the day of the cargo cut-off. How can I activate the devices once on board? Therefore, it is our aim to provide you with the MSC Bill of Lading number(s) when the booking is confirmed by MSC, in order to facilitate a sooth ISF filing for you. MX Customer portal Porque en MSC nuestra prioridad eres t, seguimos en constante evolucin. Phone: 757-341-4611. Otherwise insurance must be taken out with MSC Cruises. Phone:+40 755078212, Bld. msc . Does MSC Cruises offer assistance to passengers with disabilities or reduced mobility? Guests who do not have the required documents for vessel security and immigration will be denied boarding without entitlement to a refund. Satellite Internet Access is available in all public areas of the ship and in most cabins, including all MSC Yacht Club suites. Uxbridge Divine Child High School, Suhara Roppongi Bldg.1F, 3-3-27 Roppongi, Minato-ku, ICK | MSC Cruises Korea General Sales Agent, 7 F, Kwanghee BD, 307 Teogye ro, Jung gu, Seoul 04560, Korea, Travel House- Nkar Travels & Tours (Pvt) Ltd (MSC Partners) Over-the-counter medicines can be purchased on board. 1-877-665-4655 Hours of Operation Mon-Fri: 9:00 am - 9:00 pm EST Sat-Sun: 9:00 am - 6:00 pm EST MSC Cruises USA 6750 N. Andrews Avenue Suite 100 Fort Lauderdale, FL 33309 MSC Cruises Cares Mableton, GA 30126 Toll-free: 1-800-645-7270 Local: 1-770-732-8650 Fax: 1-800-255-5067 Columbus, OH 1568 Georgesville Rd. 55, El Sultan Street MSC Company Egypt Along with leading international experts in the field of Medicine, Public Health and related scientific disciplines we developed our new guidelines to protect the health and safety of our guests, crew and the local communities we visit before, during and after your cruise. LauraS MSC has been helping customers to ship cargo to and from the USA since 1971. During these periods, congestion can make internet access slower, just as it would on land. Skip to content. These range from board games, draughts, chess, stencils, art, blackboards, modelling clay, colouring, group games and much more.
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