It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. Apps are complicated pieces of software. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. For some problems, it is difficult for you to find solutions online. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. Luckily, there's an easy way to fix this. While they both can work together, you dont need one to run the other. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Does Ring Now Offer 24/7 Recordings? 5. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). This software allows the lighting system to react to the media youre playing on your computer or phone. It may be that the users are not familiar with how to use it, or some hardware and software problems. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. So almost every software or App will release patches for the upgrading. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. Related Reading: Is Philips Hue Z-Wave or Zigbee? Lets Find Out! In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. But you can rollback the version if you dont want to wait. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. Theres another problem that has to do with how you set up your Hue Sync Box. Smart Plugs and Your Home: Is Radiation a Silent Threat? I plugged the Hue Sync Box into the second HDMI out on my AV receiver. I am using a DisplayPort to HDMI cable. Delete this folder. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Other users have experienced problems with the app related to how it stores data on your PC. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. Mine was turning off using HDMI out 2 on my Denon. If you want to enjoy an immersive home lighting ambiance, you should definitely consider the Hue Sync system from Philips. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. They both sample video and audio output to your monitor and have your Hue lights react accordingly. You can open it by typing %appdata% in the taskbar. Description. Select your Wi-Fi network and tap Connect. You also can turn off the 5ghz network to see if it works. The Sync Box supports HDMI. Users have reported that connecting the Hue Sync Box through an AP has caused them plenty of trouble. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. To solve the problem, consider removing and reinstalling the same version again. If you havent done that yet, first install your Hue Bridge. This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. Looks so much better and tidier. ADD UP TO 10 LIGHTS. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. APs are also best used for devices that dont require a 100% reliable internet connection. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. Is your Hue Bridge connected and added to the Hue app? However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! Sync your on-screen TV content. Looks like no ones replied in a while. 2- Connecting directly to TV without using Hue Sync Box. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. 5. (6 Safety Tips). Im looking to get into Hue lighting for the first time to go with my PS5. I run my Xbox One X through the the play sync box and it supports. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 How does this all work? Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). You can try these methods to see if they work. But you should ensure a steady internet connection for your Hue Sync Box. Go hands-free with voice Philips Hue Sync is a newer product from Philips Hue. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). Very happy!! All Rights Reserved. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. If the apps data files get messed up, the app can start having performance issues. Great article. However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). When one is found, tap. I am using it daily here and like it a lot. Or experience the music that you are listening to transports you to a different universe? Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. But you can rollback the version if you dont want to wait. The system is composed of two standalone units, which are an app and a physical box. Is it possible to output Dolby Atmos and Dolby Vision? It's pretty simple to set uphere's how. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). Ver ms detalles. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). I cant think of any big issues. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi Hue uses these connections to create their surround lighting experience. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. Many technology companies like Philips often release new updates for their hardware or software. In order to try this fix, you need to delete your apps data. Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. The Hue Sync app and Hue Sync Box physical device use advanced computing to create a light show right in your home. The Philips Hue . Save my name, email, and website in this browser for the next time I comment.
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